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Seller_PDgPqby9g0aaQ

Cancel Refund Failed ???

Recently I was unable to cancel refund even when refund was pending.

I tried to cancel right after refund was processed. But keep getting error "Your refund request was unsuccessful. Please try again in a few minutes."

Please fix this.

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3 replies
Manage Buyer Experience
Tags:Customer, Refunds, Return shipment
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Seller_PDgPqby9g0aaQ

Cancel Refund Failed ???

Recently I was unable to cancel refund even when refund was pending.

I tried to cancel right after refund was processed. But keep getting error "Your refund request was unsuccessful. Please try again in a few minutes."

Please fix this.

Manage Buyer Experience
Tags:Customer, Refunds, Return shipment
00
30 views
3 replies
Reply
3 replies
user profile
Joey_Amazon
In reply to: Seller_PDgPqby9g0aaQ’s post

Hi @Seller_PDgPqby9g0aaQ,

Thank you for posting here at the forums! Appreciate you being a part of this community.

The first step would be to file a case with the Seller Support team. Any major escalation will need a Case ID and also this documents the issue happening to your account.

If you have already done so, please share the Case Id and I can take a look from my end.

Thank you,

Joey

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user profile
Seller_PDgPqby9g0aaQ

Cancel Refund Failed ???

Recently I was unable to cancel refund even when refund was pending.

I tried to cancel right after refund was processed. But keep getting error "Your refund request was unsuccessful. Please try again in a few minutes."

Please fix this.

30 views
3 replies
Manage Buyer Experience
Tags:Customer, Refunds, Return shipment
00
Reply
user profile
Seller_PDgPqby9g0aaQ

Cancel Refund Failed ???

Recently I was unable to cancel refund even when refund was pending.

I tried to cancel right after refund was processed. But keep getting error "Your refund request was unsuccessful. Please try again in a few minutes."

Please fix this.

Manage Buyer Experience
Tags:Customer, Refunds, Return shipment
00
30 views
3 replies
Reply
user profile

Cancel Refund Failed ???

by Seller_PDgPqby9g0aaQ

Recently I was unable to cancel refund even when refund was pending.

I tried to cancel right after refund was processed. But keep getting error "Your refund request was unsuccessful. Please try again in a few minutes."

Please fix this.

Manage Buyer Experience
Tags:Customer, Refunds, Return shipment
00
30 views
3 replies
Reply
3 replies
3 replies
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Joey_Amazon
In reply to: Seller_PDgPqby9g0aaQ’s post

Hi @Seller_PDgPqby9g0aaQ,

Thank you for posting here at the forums! Appreciate you being a part of this community.

The first step would be to file a case with the Seller Support team. Any major escalation will need a Case ID and also this documents the issue happening to your account.

If you have already done so, please share the Case Id and I can take a look from my end.

Thank you,

Joey

00
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user profile
Joey_Amazon
In reply to: Seller_PDgPqby9g0aaQ’s post

Hi @Seller_PDgPqby9g0aaQ,

Thank you for posting here at the forums! Appreciate you being a part of this community.

The first step would be to file a case with the Seller Support team. Any major escalation will need a Case ID and also this documents the issue happening to your account.

If you have already done so, please share the Case Id and I can take a look from my end.

Thank you,

Joey

00
user profile
Joey_Amazon
In reply to: Seller_PDgPqby9g0aaQ’s post

Hi @Seller_PDgPqby9g0aaQ,

Thank you for posting here at the forums! Appreciate you being a part of this community.

The first step would be to file a case with the Seller Support team. Any major escalation will need a Case ID and also this documents the issue happening to your account.

If you have already done so, please share the Case Id and I can take a look from my end.

Thank you,

Joey

00
Reply
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