Customs Clearance Delay on domestic LTL shipment
I sent one pallet of product to Amazon via a preferred carrier AAA Cooper. The shipment was received, as stated in the "Shipping Events". Then a couple days later, there is a new event titled "Customs Clearance Delay" and "Vessel has Arrived at Destination Port". I questioned this as it's a domestic shipment. I contacted Amazon via phone, and they provided no help. I have opened a Support Case and have yet to receive a response. I also contacted my carrier, AAA Cooper, and received the POD. I have read many other post on this forum about people that have experience the same situation without resolution. I do not want too much time to pass, and end up in a situation where I'm out this pallet of product without resolution or reimbursement. Given the circumstances and the lack of resolution in similar cases, I am evaluating whether involving legal counsel would be in my best interest.
Customs Clearance Delay on domestic LTL shipment
I sent one pallet of product to Amazon via a preferred carrier AAA Cooper. The shipment was received, as stated in the "Shipping Events". Then a couple days later, there is a new event titled "Customs Clearance Delay" and "Vessel has Arrived at Destination Port". I questioned this as it's a domestic shipment. I contacted Amazon via phone, and they provided no help. I have opened a Support Case and have yet to receive a response. I also contacted my carrier, AAA Cooper, and received the POD. I have read many other post on this forum about people that have experience the same situation without resolution. I do not want too much time to pass, and end up in a situation where I'm out this pallet of product without resolution or reimbursement. Given the circumstances and the lack of resolution in similar cases, I am evaluating whether involving legal counsel would be in my best interest.
4 replies
Seller_3idxc4BYseB0O
Wow, I'm dealing with the exact same issue—and it's incredibly frustrating.
We're now out of stock on four of our best-selling SKUs because of this delay. Our 3PL is only about 2.5 hours away from the Shafter, CA fulfillment center, and once again, the "preferred Amazon carrier" AAA Cooper is involved.
The tracking details are baffling. It is a LTL shipment from a California 3PL to MIT2 - SHAFTER, CA !
Why does it indicate "Friday, 3/21/2025 9:57 PM GMT+8 Customs clearance delay." & "Friday, 3/21/2025 9:57 PM GMT+8 Vessel arrived at destination port"
Friday, 3/21/2025 9:57 PM GMT+8 Vessel arrived at destination port
Friday, 3/21/2025 9:57 PM GMT+8 Customs clearance delay.
Friday, 3/21/2025 9:57 PM GMT+8 Package is out for delivery.
Friday, 3/21/2025 9:57 PM GMT+8 In transit to pickup location
Wednesday, 3/5/2025 11:33 PM GMT+8 Pickup shipments are successfully transported and accepted by Fulfillment center.
Wednesday, 3/5/2025 11:04 PM GMT+8 In transit to pickup location
Tuesday, 3/4/2025 2:32 PM GMT+8 Package left the carrier facility.
Tuesday, 3/4/2025 2:18 PM GMT+8 Package arrived at a carrier facility.
Tuesday, 3/4/2025 11:16 AM GMT+8 Carrier received the package.
Tuesday, 3/4/2025 9:26 AM GMT+8 Carrier enroute to pickup location
Wednesday, 2/26/2025 8:35 PM GMT+8 Pickup scheduled with Carrier.
I’ve opened a case and even followed up by phone, but it’s been three days and there’s been no real progress. There used to be a more reliable channel to get help with FBA shipments. This kind of disruption is a big deal for smaller sellers like us—our margins are already razor thin.
Note: I just received this reply from Seller Support:
"Hello from Amazon Selling Partner Support,
I comprehend that you have an issue with the shipment ID FBA
We are working closely with our internal dedicated teams to get the issue fixed at the earliest, but we would not be able to give you an estimated time frame for this issue to be resolved.
I will be sure to notify you as soon as I receive an update."
Is anyone else seeing the same issue or getting any real support?
Any help would be greatly appreciated!
Seller_WAZNnMBpd99sI
so this has been popping up on LTL shipments
"Vessel arrived at destination port"
and
"Customs clearance delay"
I went ahead and spent an hour on Seller Support chat trying to find out why Amazon is doing this...
(rep #1 totally canned replies- sent me to rep #2
who started with a half-dozen canned responses until I asked if she was AI-- received a vehement NO and instantly transferred to Rep # 3
who showed promise after another half-dozen or so canned responses but eventually stated that (after one hour on the chat) he was referring this to someone else and I would receive an email
'Tards
If this has been going on for more than a month (at least! i didn't actually go back and see how long this has been happening), why isn't the Seller Support told about it.
i mean, it would kinda make sense to save Amazon reps a few hundred hours a day ......
