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Seller_DdmPiA1p1S2Wu

Premium Shipping bug to be aware of

I just ran across yet another Amazon bug. They're like minefields, you never know when one is going to trip you up. I don't normally offer premium shipping options, but I had a customer say they really needed an item shipped by Next Day Air, so I added the option to the shipping template so they could order it that way with the appropriate shipping cost. Then, I unchecked the "Next Day" option in the shipping template to turn it back off when we were done. Lo and behold apparently while Amazon's system was making the change (probably about 15 minutes), Amazon made all of the products on the template offer the Next Day shipping option for free! It was never set to free. Now Amazon is expecting me to ship the order by Next Day Air due to their inability to properly program. Not happening, I'll just take the premium shipping hit and lose premium shipping. I never use it anyway, I was just trying to do a buyer a favor. That will teach me! I messaged the buyer and informed them of Amazon's screw up and that the order won't be shipping by Next Day Air as Amazon led them to believe.

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Tags:MFN, Shipping
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Seller_DdmPiA1p1S2Wu

Premium Shipping bug to be aware of

I just ran across yet another Amazon bug. They're like minefields, you never know when one is going to trip you up. I don't normally offer premium shipping options, but I had a customer say they really needed an item shipped by Next Day Air, so I added the option to the shipping template so they could order it that way with the appropriate shipping cost. Then, I unchecked the "Next Day" option in the shipping template to turn it back off when we were done. Lo and behold apparently while Amazon's system was making the change (probably about 15 minutes), Amazon made all of the products on the template offer the Next Day shipping option for free! It was never set to free. Now Amazon is expecting me to ship the order by Next Day Air due to their inability to properly program. Not happening, I'll just take the premium shipping hit and lose premium shipping. I never use it anyway, I was just trying to do a buyer a favor. That will teach me! I messaged the buyer and informed them of Amazon's screw up and that the order won't be shipping by Next Day Air as Amazon led them to believe.

Tags:MFN, Shipping
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TaylorR_Amazon

Hey @Seller_DdmPiA1p1S2Wu, thank you for posting. Did you inform Seller Support of the bug?

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Seller_DdmPiA1p1S2Wu

Premium Shipping bug to be aware of

I just ran across yet another Amazon bug. They're like minefields, you never know when one is going to trip you up. I don't normally offer premium shipping options, but I had a customer say they really needed an item shipped by Next Day Air, so I added the option to the shipping template so they could order it that way with the appropriate shipping cost. Then, I unchecked the "Next Day" option in the shipping template to turn it back off when we were done. Lo and behold apparently while Amazon's system was making the change (probably about 15 minutes), Amazon made all of the products on the template offer the Next Day shipping option for free! It was never set to free. Now Amazon is expecting me to ship the order by Next Day Air due to their inability to properly program. Not happening, I'll just take the premium shipping hit and lose premium shipping. I never use it anyway, I was just trying to do a buyer a favor. That will teach me! I messaged the buyer and informed them of Amazon's screw up and that the order won't be shipping by Next Day Air as Amazon led them to believe.

30 views
3 replies
Tags:MFN, Shipping
10
Reply
user profile
Seller_DdmPiA1p1S2Wu

Premium Shipping bug to be aware of

I just ran across yet another Amazon bug. They're like minefields, you never know when one is going to trip you up. I don't normally offer premium shipping options, but I had a customer say they really needed an item shipped by Next Day Air, so I added the option to the shipping template so they could order it that way with the appropriate shipping cost. Then, I unchecked the "Next Day" option in the shipping template to turn it back off when we were done. Lo and behold apparently while Amazon's system was making the change (probably about 15 minutes), Amazon made all of the products on the template offer the Next Day shipping option for free! It was never set to free. Now Amazon is expecting me to ship the order by Next Day Air due to their inability to properly program. Not happening, I'll just take the premium shipping hit and lose premium shipping. I never use it anyway, I was just trying to do a buyer a favor. That will teach me! I messaged the buyer and informed them of Amazon's screw up and that the order won't be shipping by Next Day Air as Amazon led them to believe.

Tags:MFN, Shipping
10
30 views
3 replies
Reply
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Premium Shipping bug to be aware of

by Seller_DdmPiA1p1S2Wu

I just ran across yet another Amazon bug. They're like minefields, you never know when one is going to trip you up. I don't normally offer premium shipping options, but I had a customer say they really needed an item shipped by Next Day Air, so I added the option to the shipping template so they could order it that way with the appropriate shipping cost. Then, I unchecked the "Next Day" option in the shipping template to turn it back off when we were done. Lo and behold apparently while Amazon's system was making the change (probably about 15 minutes), Amazon made all of the products on the template offer the Next Day shipping option for free! It was never set to free. Now Amazon is expecting me to ship the order by Next Day Air due to their inability to properly program. Not happening, I'll just take the premium shipping hit and lose premium shipping. I never use it anyway, I was just trying to do a buyer a favor. That will teach me! I messaged the buyer and informed them of Amazon's screw up and that the order won't be shipping by Next Day Air as Amazon led them to believe.

Tags:MFN, Shipping
10
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TaylorR_Amazon

Hey @Seller_DdmPiA1p1S2Wu, thank you for posting. Did you inform Seller Support of the bug?

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TaylorR_Amazon

Hey @Seller_DdmPiA1p1S2Wu, thank you for posting. Did you inform Seller Support of the bug?

10
user profile
TaylorR_Amazon

Hey @Seller_DdmPiA1p1S2Wu, thank you for posting. Did you inform Seller Support of the bug?

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