I’m reaching out regarding 3 of my ASINs, which are variants of each other. These products are certified and fully compliant — I hold the MHRA certification and all other necessary documentation.

The listings were removed , and we promptly submitted appeals with all required documentation. We were informed that the “CE risk assessment” attribute needed to be updated to “TRUE,” which we have done correctly from our end. The changes are reflected in the backend on our side.

However, support continues to tell us the attribute is not appearing as “TRUE” on their end. Despite repeated updates and confirmations (has been going on for weeks), the situation has not changed, and we are stuck in a loop of receiving the same answer with no progress.

We also requested that the attribute be updated manually from Amazon’s end since our updates are clearly not registering correctly on your system — but have not received a resolution.

At this point, we are at a standstill. We’ve taken every step possible from our side. How can I escalate this to a team who can help provide resolution and help update the CE risk assessment attribute on their end

Case IDs: 11230101572, 11229603632 and 11230326512