Hello

I’m reaching out for assistance and advice regarding a recent issue with my Amazon Seller account. Here’s a summary of my situation:

Initial Identity Verification Request: I received a notification from Amazon asking me to complete an identity verification via video call. I submitted all original, valid documents that accurately matched my account details, as requested.

Verification Rejected: Two days after the video verification, I received a message saying, “We regret to inform you that we were unable to verify your identity and the documents you provided via video call. Your account will be disabled, and you will not be eligible to sell on Amazon.com.”

Follow-up with Seller Support: I contacted Seller Support to request re-verification or more specific feedback on what went wrong. However, the response I received directed me back to the original Performance Notification, without providing any additional information or guidance on next steps.

Performance Notification Review: The notification simply states that my verification was unsuccessful and that my account is disabled, without explaining why my documents were deemed unacceptable or whether I can provide additional documentation.

My Request: Has anyone else encountered this issue, or does anyone have advice on how to proceed? I’d appreciate guidance on any additional steps I could take or if there’s a way to request a reconsideration of my verification. My account is in good standing otherwise, and I’m eager to resolve this matter in full compliance with Amazon’s requirements.

Thank you very much for any insights or advice you can provide. I’m hopeful for a solution and appreciate the support from this community.

Best regards,

Jordan Crack

@Charly_Amazon

@Cooper_Amazon

@CR_Amazon

@Danika_Amazon

@Danny_Amazon

@Dominic_Amazon

@Dougal_Amazon

@Emet_Amazon

@Joey_Amazon

@Micah_Amazon

@Michelle_Amazon

@Quincy_Amazon

@Roberto_Amazon

@Roxy_Amazon

@SEAmod

@Steve_Amazon

@Tatiana_Amazon

@Troy_Amazon

@Topher_Amazon

@Veronica_Amazon