Dear @Seller_e6xwhy1pfyKhr,

Thank you for reaching out about your account situation. We understand you're asking "how you can permanently close your account which is on blocked mode." Your concern is important to us, and we want to provide you with the most accurate information possible.

Picks_by_Nisha is indeed correct in their assessment.

Seller_nRFmxiQg4EGrw

You cannot close an account unless it is in good standing; you must resolve any issues before you will be able to close it.

If you cannot resolve the issues, then make sure that you are on the Individual plan, and that you have no inventory in FBA.

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After investigating your case, I've been in touch with the responsible team, and they've provided me with the following details regarding your account:

1. As communicated to you via case 16785146511, reactivation of your blocked account is contingent upon first reactivating the original account (the account that originated the deactivation).
2. The original account in question is your own account in Japan.
3. While you completed an in-person ID verification via video call, unfortunately, our team was unable to verify your information.
4. As a result, neither your blocked account nor the related account in Japan can be reactivated at this time.

Please visit the following pages for more information:

• Address a Multiple Account Policy violation

• Selling policies and seller code of conduct

We understand this is not the outcome you were hoping for, and we recognize how frustrating this situation must be for you. However, it's crucial that we maintain transparency about the current status of your accounts and the reasons behind our decision.

We appreciate your participation in the Seller Forums, and we want you to know that our community, including myself, is here to provide further clarification if needed. While we may not be able to change the outcome in this specific case, we're committed to supporting our sellers and providing guidance to the best of our abilities.

Thank you for your understanding and for being a part of the Amazon seller community.

Best,

-Roxy