Account Deactivation, Appeal Escalation
Hi all,
We've had our account deactivated for 1 month now on a section 3, we've had 7 appeals without success, we have provided ALL required documents and more to support our case.
We have zero customer complaints, zero returns, zero refunds, zero policy compliance issues but still get the same automated response of "we do not have enough information" ???
We have provided 12 documents all supporting every aspect of our case, I can't think of anymore info I can give.....
Is there an escalation process, as SS say "you can't" escalate...... surely you can ??
We are also contemplating legal action....
Thanks all
Account Deactivation, Appeal Escalation
Hi all,
We've had our account deactivated for 1 month now on a section 3, we've had 7 appeals without success, we have provided ALL required documents and more to support our case.
We have zero customer complaints, zero returns, zero refunds, zero policy compliance issues but still get the same automated response of "we do not have enough information" ???
We have provided 12 documents all supporting every aspect of our case, I can't think of anymore info I can give.....
Is there an escalation process, as SS say "you can't" escalate...... surely you can ??
We are also contemplating legal action....
Thanks all
9 replies
Seller_ZVAz3d5lZuGid
As long as you have already opened a case with Seller Support, then you could try emailing the MD - managingdirector@amazon.co.uk ,with the case number. They may help, but don't hold out too much hope !
JiAlex_Amazon
Hello @Seller_KJLNUiRIP3nZv!
Following up on this thread. My best advice will be for you to follow the steps provided on the performance notification, and make sure the documentation you provide on the available appeal process matches with the complaint.
Sometimes some of these scenarios happen:
1. Invoice showing multiple products and not necessary the ASIN in question
2. Provide a recent invoice, meaning, is not matching with the time previous to the purchase or the investigation.
3. Provide documentation in picture format, sometimes this could affect the authenticity of the document, make sure the documentation is on a digital document format meaning PDF.
These are more general and common pitfalls. However, Unfortunately the team won't always provide a lot of information around these decisions as the processes are extremely confidential.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
