FAILED Disbursement payment, NO response from Merchant Credit Ops team over a month
@Micah_Amazon @CR_Amazon
I initiated a payment disbursement on 8/16/24 at 4:11 pm in the amount of $25,415.66, but the Payout Status was marked by Amazon as "FAILED", and the funds never showed up again on my payment account. I have had many other successful payment disbursements since this FAILED disbursement.
I received my disbursement for the invoiced orders on the same day just this one failed.
Background info:
- My account is on Express Payout.
- I have used the same bank account to receive payment disbursements from Amazon before the failed and after the failed.
- I do not have any Performance notifications, nor payment holds.
Cases:
15867025401
15901985871
15988147211
15991851641
Which I have had no response to by amazon. It's now been over a month.
FAILED Disbursement payment, NO response from Merchant Credit Ops team over a month
@Micah_Amazon @CR_Amazon
I initiated a payment disbursement on 8/16/24 at 4:11 pm in the amount of $25,415.66, but the Payout Status was marked by Amazon as "FAILED", and the funds never showed up again on my payment account. I have had many other successful payment disbursements since this FAILED disbursement.
I received my disbursement for the invoiced orders on the same day just this one failed.
Background info:
- My account is on Express Payout.
- I have used the same bank account to receive payment disbursements from Amazon before the failed and after the failed.
- I do not have any Performance notifications, nor payment holds.
Cases:
15867025401
15901985871
15988147211
15991851641
Which I have had no response to by amazon. It's now been over a month.
11 replies
CR_Amazon
Hello there @Seller_tYCyXtQqFRs9J
CR here and wanted to hop in here to see if I can help find out what is going on here. I appreciate you sharing the case #'s as well. I am going to take some time to review these and see if there is anything further I see on my end.
I appreciate your patience while I look into this and will report back here shortly.
CR_Amazon
CR_Amazon
@Seller_tYCyXtQqFRs9J
CR back here again. After reviewing your case #'s (thank you!), I am going to reach out to the appropriate partner team here to see if we can get some additional details to what took place with the failed payment on 8/16/2024.
I am going to put this together now and get it submitted off to the partner team. As soon as I hear anything further, I'll be sure to return back here and @ tag you for visibility.
I apologize for the frustration but am hopeful we can get you some details here.
CR_Amazon
Seller_7LJsvAldTZ2fp
Has your issue been resolved? I opened two cases at the same time as you with the same problem, and they still haven't been resolved."
