Funds Still On Hold After Account Reinstatement
After a rigorous appeal process with the Account Health Support team, I was notified about the reinstatement of my account and the reactivation of my Seller Fulfilled (FBM) offers. The notification also mentioned that any funds held during the appeal process would be released.
While my FBM offers have indeed been reactivated and I'm receiving sales as usual, my funds remain on hold. There's no indication of upcoming disbursements in my balance, despite the performance notification's assurance that my funds would be released.
I have reached out to customer service multiple times, resulting in my case being transferred to the relevant team. However, after a month and multiple follow-ups, I've not received any updates or responses. My case IDs (which are still "transferred") are 14885288601, 14822593031, 14817486601, 14803792161.
Also, I've reached out to an email that seller support referred me to which is disbursement-funds@amazon.com and no answer from that team either.
Has anyone here faced a similar situation, or does anyone have advice on how to proceed? Are there specific steps or contacts within Amazon that you've found helpful in resolving such issues? Any insights or suggestions would be greatly appreciated.
Funds Still On Hold After Account Reinstatement
After a rigorous appeal process with the Account Health Support team, I was notified about the reinstatement of my account and the reactivation of my Seller Fulfilled (FBM) offers. The notification also mentioned that any funds held during the appeal process would be released.
While my FBM offers have indeed been reactivated and I'm receiving sales as usual, my funds remain on hold. There's no indication of upcoming disbursements in my balance, despite the performance notification's assurance that my funds would be released.
I have reached out to customer service multiple times, resulting in my case being transferred to the relevant team. However, after a month and multiple follow-ups, I've not received any updates or responses. My case IDs (which are still "transferred") are 14885288601, 14822593031, 14817486601, 14803792161.
Also, I've reached out to an email that seller support referred me to which is disbursement-funds@amazon.com and no answer from that team either.
Has anyone here faced a similar situation, or does anyone have advice on how to proceed? Are there specific steps or contacts within Amazon that you've found helpful in resolving such issues? Any insights or suggestions would be greatly appreciated.
2 replies
Atlas_Amazon
Hello @Seller_pTqzGQVvvNd4z
"Also, I've reached out to an email that seller support referred me to which is disbursement-funds@amazon.com and no answer from that team either."
Thank you for the information provided regarding the issues you are experiencing. I understand that your funds still have not been released after the issues with your FBM offers was resolved.
The specific email that you have included is not the correct email address to utilize when inquiring about funds. We would recommend attempting to utilize the following: disbursement-appeals@amazon.com.
"14885288601, 14822593031, 14817486601, 14803792161."
As for your cases, we did look into these and see that our team has transferred your details to the appropriate team. According to Case: 14885288601, It seems that the issue is still being investigated as of now.
We ask that you allow for some additional time for our team to thoroughly investigate the concern. If you receive any updates, refer to this thread for additional support.
Best,
Atlas
