i receive an email from Amazon. Your Amazon.com seller account has been deactivated
i receive an email from Amazon.
Your Amazon.com seller account has been deactivated
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
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ASIN: B093KJ1MJF
Title: VRPark Original Right Hand Controller for Oculus Quest 2
I have a question about my account or need help with an appeal.
ID 16073691161
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It happened suddenly and a bit frustratingly. My account was suspended for no reason. And I was selling original and authentic products on Amazon from beginning to end. I didn’t sell any counterfeit products. I only saw that the suspension email showed an early OCULUS game controller product following listings selling used thing. But this is an authentic product from the original factory. I even still have the wholesale email from when the OCULUS store was still there a few years ago. Later, OCULUS sold it to META.
This misidentification of counterfeit goods can the Amazon store be reopened? thank you all
i receive an email from Amazon. Your Amazon.com seller account has been deactivated
i receive an email from Amazon.
Your Amazon.com seller account has been deactivated
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: B093KJ1MJF
Title: VRPark Original Right Hand Controller for Oculus Quest 2
I have a question about my account or need help with an appeal.
ID 16073691161
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
It happened suddenly and a bit frustratingly. My account was suspended for no reason. And I was selling original and authentic products on Amazon from beginning to end. I didn’t sell any counterfeit products. I only saw that the suspension email showed an early OCULUS game controller product following listings selling used thing. But this is an authentic product from the original factory. I even still have the wholesale email from when the OCULUS store was still there a few years ago. Later, OCULUS sold it to META.
This misidentification of counterfeit goods can the Amazon store be reopened? thank you all
2 replies
Seller_kIukTwdhvntAp
" I even still have the wholesale email from when the OCULUS store "
If you purchased it from their "STORE" meaning their retail website, you do NOT have an "invoice", you have a receipt.
Some important questions and the ability to recover depends on the answers --
Did they ask you for your tax exempt number and paperwork when you bought the item(s)?
DO YOU have an LOA from the brand allowing you to sell on here?
If the answer is NO, you are most likely done selling here.
Emet_Amazon
Hello @Seller_wYGr08658SNtj,
Thank you for posting your concerns with your account deactivation.
ASIN: B093KJ1MJF
Title: VRPark Original Right Hand Controller for Oculus Quest 2
This ASIN is branded as "VRPark" and listed as an original oculus product. This is very likely why the situation occurred. We need to verify that you are actually selling the correct product and understand why the incorrect listing was being used. Did you create this ASIN?
Due to the nature of the concern as noted we will require valid invoices to confirm your products originality and that they were sourced appropriately. Does you sourcing documents meet all of our requirements listed in our responsible sourcing requirements?
As noted by @NEVERLAST, if this was purchases through their website this may be a receipt or order confirmation which may not contain the required information to verify they were property sourced or received. I also wanted to confirm how long ago these were purchases? The statement you made makes it seem like they were sourced a long time ago.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
