Profile Update Rejexting My New Passport Number as Invalid
Pretty straight forward. Can't reactivate my account because Amazon system says my new Passport Number is not valid, even as I though I am holding it in my hand to enter it. No way to communicate with Amazon! Help!!
Profile Update Rejexting My New Passport Number as Invalid
Pretty straight forward. Can't reactivate my account because Amazon system says my new Passport Number is not valid, even as I though I am holding it in my hand to enter it. No way to communicate with Amazon! Help!!
1 reply
Emet_Amazon
Hello @Seller_fKuH8mUFa4oxP,
Thank you for posting your concerns with trying to reactivate your account.
You mentioned that you couldn't reactivate your account due to us identifying your passport number as being invalid. Although you may have it in your hand, there could be a number of different situations that can or could have occurred. So I can better assess your specific situation, can you please share what type of deactivation, or verification were you going through that requested this information? Can you share your performance notification with information on why your store was deactivated?
I would also ask that you share any related information or case ID's to your situation, this information allows me to research your situation further to provide more accurate guidance, depending on your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.