Amazon lost me £439, refunded an order which the customer had redirected to a safe place
Customer ordered an item 21st March 2025, it was delivered 28th March after the customer had redirected DPD to leave in a safe place.
78 Days, yes SEVENTY-EIGHT DAYS later he files an INR, Amazon of course refund him straight away.
Customer had never contacted me at all.
I appealed the AtoZ, Amazon refused it because the tracking info was not showing on DPD website - err, yes it was because I sent them a screenshot along with a photo of the delivery plus GPS showing the address was correct.
They then move the goalposts and change the excuse to the item was 2 days late !?! Hold on, the buyer was the one who rearranged the delivery.
Sick of these scams, thats over £600 down this week alone, even using DPD with tracking numbers and GPS and photos they still refund at will.
Amazon lost me £439, refunded an order which the customer had redirected to a safe place
Customer ordered an item 21st March 2025, it was delivered 28th March after the customer had redirected DPD to leave in a safe place.
78 Days, yes SEVENTY-EIGHT DAYS later he files an INR, Amazon of course refund him straight away.
Customer had never contacted me at all.
I appealed the AtoZ, Amazon refused it because the tracking info was not showing on DPD website - err, yes it was because I sent them a screenshot along with a photo of the delivery plus GPS showing the address was correct.
They then move the goalposts and change the excuse to the item was 2 days late !?! Hold on, the buyer was the one who rearranged the delivery.
Sick of these scams, thats over £600 down this week alone, even using DPD with tracking numbers and GPS and photos they still refund at will.
