Hi, I own a small tea brand and am the only seller of my product on Amazon UK.

I recently created a shipment to send 18 units of loose tea (ASIN B0DHGWTJ9Y) to your warehouse, but accidentally selected the wrong product when creating the shipment (50 teabag packs, ASIN B0DHH15PQL). The shipment ID is FBA15KB9STBC.

I filed a case at the time, asking to chang the product, and was told to wait until the shipment was marked as closed, which it now has… and I can see there is a discrepancy flagged in the Contents tab.

However, when I filed a new case asking to link the 18 units to the correct ASIN, I was told that these units are now “missing”…!

What does this mean? I assume they can be re-assigned to the correct product at your warehouse, given the physical product has a barcode with a UPC registered on your system?

Please help! How can these products suddenly go missing?Here is the case I have filed: case ID 11146586192https://sellercentral.amazon.co.uk/cu/case-dashboard/view-case?ref=sc_cd_lobby_vc_v3&ie=UTF&caseID=11146586192