Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Julia_Amazon@Winston_Amazon @Spencer_Amazon.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance