Customer Feedback
Hello
I would like some advice about receiving feedback as I am struggling to receive any.
I’ve been selling awhile and make a point of selling books in very good/excellent condition and ship very quickly. I tried sending out email requests however not successful.
Does anyone have a great template for feedback requests?
Many thanks
Lorraine
Customer Feedback
Hello
I would like some advice about receiving feedback as I am struggling to receive any.
I’ve been selling awhile and make a point of selling books in very good/excellent condition and ship very quickly. I tried sending out email requests however not successful.
Does anyone have a great template for feedback requests?
Many thanks
Lorraine
31 replies
Seller_BS5lg2keRs2QO
Unless you start getting bad feedback I’d pay no attention to it. You can only really expect a very small percentage of buyers to leave feedback.
Seller_2BrPSydGy6oyq
Very few Amazon buyers actually leave any feedback, it a very low percentage, if you achieved 10% you would be doing very well.
As Amazon already send buyers reminders to leave fb, it’s a risk to ‘pester’ buyers as they may leave adverse fb you may not expect.
You could include a thank you note with the order and provide short instructions for feedback, if they are happy with their order and service, or contact you if any issues?
Seller_amUAzjvL5uIzu
Dont waste your time just accept 2% or thereabouts is the norm.
Seller_B4VbHpnDLDLAU
Don’t concentrate on feedback, concentrate on product sales and customer service. Feedback will follow but as people say 2-5% is the norm.
Seller_HbtEgJLFVZHWb
I don’t think Amazon still sends these emails asking for feedback (although some sellers are set up to have these autoamtically sent - but only buyers who are not opted out of marketing emails will get them. Many of us are now automatically set up as “opted out” without even knowing it. When I re-set my comms preferences recently, I started to receive some such emails again for the first time in over a decade).
Rate of getting feedback as a seller on eBay: about 100%.
On Amazon (we’re told) 10%.
(Mine is a bit over 10%, but about 100% on eBay).
I used to get slightly more feedback in the past on Amazon than now, even though I take more trouble now.
Still, I’d say: try and find the “little extra” that makes them think, 'Oh, how nice, neat, how can I thank them?" - maybe a cheap postcard with short perso handwritten note, bit of bubblewrap instead of just the jiffy, etc…
Seller_DQUCTWPjSm8fp
On Ebay feedback can go both ways, so you can receive it as a buyer or seller. Therefore there is an incentive for buyers to give feedback. On Amazon, not only is there no incentive, but the only real reason for buyers to give feedback is if they have a complaint. Asking for feedback is likely to put them off even more.
Seller_zTNS1yUlgAuCA
Hi Lorraine,
As others have said, the feedback on Amazon is rubbish. However when it does appear for us, it’s usually 5* for the service we give, from the accurate description, to the excellent packaging. All our books are bubble wrapped & then put in a bubble mail lite envelope. ( double bubbled) Unless it’s really large & heavy, then we use boxes ( the book is still bubble wrapped) . We also use broad clear industrial sellotape to really secure the package. As previously said, a thank you note is supplied with a free professional looking bookmark. The thank you note is hand written, However, it has our professional coloured logo & address / tel nos. ( we copy around a 100 a time from a template) The book mark also has our logo & details on it. The total cost is low. This gets lots of marvellous feedback comments. Worth a try, but again, still very few feedbacks. I hope that helps. Stay Safe.
Ian
Seller_ZPjajjMXjCNQH
I dont think many users actually bother about reading feedback to be honest
Seller_KD9URF5edgy6C
Please don’t start making a habit of sending customers requests for feedback. Amazon have their own system for this (as much as it isn’t necessarily fit for purpose). This sort of behaviour by sellers turns customers off and encourages them to opt out of buyer-seller messaging as they don’t want to receive unsolicited spam messages from sellers.
This then makes life very difficult if you need to contact a customer for a legitimate reason such as customisation of a product.
Seller_HbtEgJLFVZHWb
The reason we want feedback is for security: it means that if suddenly we get 1 - just 1 - negative, it won’t drown our score to something like 50% that’s if we have enough positives to dilute the negative in)!
Which would look bad.
As I only ever have around 25 max feedbacks per year (and the shown score is calculated on the year, unless you have less than 10), 1 negative would make a big difference to my score, I think.
Luckily I’ve always had only positives, but I never feel very safe, with the complicated new category I sell in, and with my high prices (I’ve seen enough negative feedbacks of other sellers & negative reviews just on account of high prices or prices higher than RRP! Morons).
(I’ve just checked btw, for this past 12-months period my rate of getting feedback was 26.5%).
