Product Dimensions and Shipping Fee Discrepancy
Hello, Im here to report a critical issue that has been significantly impacting our sales on Amazon.
The dimensions of our product on Amazon remain incorrect after we created 2 cases. Case ID: 14094993711 & 14094991271. The customer service response seems to be an automatic response, and we suspect that there was no actual measurement conducted. Amazon stipulates that measurements can only be made twice within 60 days so we can't move on now.
The correct dimensions for our product should be 23.5×22×6.5cm, but Amazon currently displays 45.2×20.5×4.6cm. Accordingly, the shipping fee should be about 8CAD, but it is 15CAD now.! This dramatic difference in shipping fees is causing substantial losses for our sales.
We kindly request urgent intervention by Amazon's warehouse personnel to rectify the product dimensions and update the shipping fee information promptly. This is vital for the success of our business on Amazon. If there are specific steps or further information required from our end, we will do our best to cooperate.
(The attached image shows the inventory sizes we have at other sites, all of which are correct.)
Product Dimensions and Shipping Fee Discrepancy
Hello, Im here to report a critical issue that has been significantly impacting our sales on Amazon.
The dimensions of our product on Amazon remain incorrect after we created 2 cases. Case ID: 14094993711 & 14094991271. The customer service response seems to be an automatic response, and we suspect that there was no actual measurement conducted. Amazon stipulates that measurements can only be made twice within 60 days so we can't move on now.
The correct dimensions for our product should be 23.5×22×6.5cm, but Amazon currently displays 45.2×20.5×4.6cm. Accordingly, the shipping fee should be about 8CAD, but it is 15CAD now.! This dramatic difference in shipping fees is causing substantial losses for our sales.
We kindly request urgent intervention by Amazon's warehouse personnel to rectify the product dimensions and update the shipping fee information promptly. This is vital for the success of our business on Amazon. If there are specific steps or further information required from our end, we will do our best to cooperate.
(The attached image shows the inventory sizes we have at other sites, all of which are correct.)
10 replies
Dominic_Amazon
Hi @Seller_8ifyK4gclyDdK,
Dominic from Amazon here, happy to help!
Dominic from Amazon here, happy to help. This help page: Understanding package weight and Dimension should provide some great insight. I included some info below on your question.
How do I prevent discrepancies between the size tier that I believe to be correct, and the size tier that Amazon is applying to my item?
The following packaging practices minimize size-tier discrepancies:
- When you design your packaging, avoid dimensions that are close to the size-tier boundaries. To learn more about product size tiers, go to FBA fulfillment fee.
- Packaging should be snug against your product. Avoid packaging products in loose polybags with excess material, such as polybag flaps.
- Ensure that loose packaging parts, such as handles, stay tucked against the box.
- Packaged items should maintain similar edge-to-edge dimensions from one item to the next.
When possible, avoid the following items and packaging types, which cause the most common discrepancies:
- Soft items that bulge out of its box packaging
- Deformable or loose packaging, including plastic bags with excess material
- Packaging with movable parts, including handles that pop out, or floppy string handles
- Packaging that is close to the threshold between fulfillment-fee size tiers
- Packaged items that vary in edge-to-edge dimensions, such as one package with a lot of excess polybag, and another package with a tight-fitting polybag
If one or more of these dimensions is varies across the package, due to a bulge in the packaging or something similar, measure the longest or thickest part of that dimension. To minimize the dimensions of deformable packaging, ensure that the packaging doesn’t exhibit loose material by using methods such as tight-fitting or vacuum-sealed polybags, or taped flaps.
Best,
Dominic
