Seller account is deactivate in accordance with section 3 of the Amazon Business Solutions Agreement
Hello Amazon,
I'm a real seller since 2017. I don't know why my seller account is deactivate in accordance with section 3 of the Amazon Business Solutions Agreement.
case ID 15609355871 ID 15615317551
I've provided as much real identifying information as I can in the background.
I'm so sorry. Maybe it's about 'kindle' violation. I've been receiving a lot of emails about 'kindle' through Amazon.com this time. And there is no item violate 'kindle' on Amazon.com.
I'm so comfused at the first time.
And, I'm sorry I don't know the page system that the updates of ASINs on the Amazon.ca and Amazon.mx was not following Amazon.com all the time.
After that, I've double checked and deleted that violation items about 'kindle' and 'Apple' and any others on Amazon.ca & Amazon.mx as I can.
I have no intention of infringing on anyone's brand, I'm just a small seller of generic data cables and metal hardware.
I am willing to correct any violations, please give me another chance, thanks!
@Cooper_Amazon
Seller account is deactivate in accordance with section 3 of the Amazon Business Solutions Agreement
Hello Amazon,
I'm a real seller since 2017. I don't know why my seller account is deactivate in accordance with section 3 of the Amazon Business Solutions Agreement.
case ID 15609355871 ID 15615317551
I've provided as much real identifying information as I can in the background.
I'm so sorry. Maybe it's about 'kindle' violation. I've been receiving a lot of emails about 'kindle' through Amazon.com this time. And there is no item violate 'kindle' on Amazon.com.
I'm so comfused at the first time.
And, I'm sorry I don't know the page system that the updates of ASINs on the Amazon.ca and Amazon.mx was not following Amazon.com all the time.
After that, I've double checked and deleted that violation items about 'kindle' and 'Apple' and any others on Amazon.ca & Amazon.mx as I can.
I have no intention of infringing on anyone's brand, I'm just a small seller of generic data cables and metal hardware.
I am willing to correct any violations, please give me another chance, thanks!
@Cooper_Amazon
21 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_fKO0DOydt8N1m
the suspension notice:
Please help. @Cooper_Amazon@Michelle_Amazon@Quincy_Amazon@Emet_Amazon
Seller_aWrza8YvWVgM1
They want you to provide invoices for the merchandise you are selling on Amazon. More than likely you are selling a branded product that is restricted on Amazon by the brand itself. Amazon may have approvd you to sell the product however, you also may need the brand's approval.
Seller_5dcSRQbIAS5eQ
Wishing you luck, you can look at my thread to see the lack of response or general help from Amazon. They blatantly do not give a care in the world about you or anyone else they deactivate.
Micah_Amazon
Hello @Seller_fKO0DOydt8N1m,
Thank you for reaching out. My apologies on the frustration that this has caused. Have you submitted an appeal questionnaire?
What is an appeal questionnaire?
An appeal questionnaire must answer the following questions:
- What was the root cause that led to the issue?
- What actions have you taken to resolve the issue?
You can use the following guidelines to create your plan of action:
- Be clear and concise. Be factual and direct. Focus on the facts and events that lead to the issue rather than introducing your product, business, or customer. Remove other questions or references to ongoing support cases from your submission. Avoid using emotive language.
- Provide an explanation for all issues. Some deactivations can be the result of a combination of issues; however, look for the root causes that led to the violations. For example, if there were unverifiable suppliers, inventory management issues, or quality control issues. Provide specific actions that you have taken to address the root causes, making sure to include specific actions, dates of changes, or documentation.
- Include supporting evidence for all items. Make sure you submit supporting evidence for all of the products or ASINs that are under review. You can find the list of products at the bottom of your original notification. Make sure to check the timeframe requested for the documents. Some products require invoices from the last 365 days.
- Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important. For example, you can highlight ASINs, supplier name, or supplier clauses with your terms and conditions.
- You can view the issues that led to your deactivation and submit an appeal on the Account Health page.
Please share the most recent communication from Amazon in regards to this process. I am here to help assist.
Looking forward to your response.
Cheers,
Micah
