Deposit Method Verification And Bussiness identity Information is Pending Please help
Subject: Urgent: Follow-up on Deposit Method Verification
New Case ID : 9493110202
Dear Amazon Support,
I am writing to express my concern regarding the delay in verifying our deposit method. We submitted all necessary documents on 22/1/24, as confirmed. However, it has been 12 working days, and our disbursements are still on hold.
This delay is significantly impacting our business operations, as we are unable to manage cash flow efficiently. Consequently, we are facing difficulties in purchasing inventory, leading to a decline in sales. Our current situation is particularly challenging, as we need to clear payments to our manufacturers this week.
In a previous communication, Case id= 9467143282 the verification process was stated to take 10 working days. Could you kindly provide an update on the status of our verification and inform us how many more days we can expect to wait? This information is crucial for us to plan and address our financial obligations.
Your attention to this matter is greatly appreciated, as it directly impacts our ability to conduct business smoothly. We look forward to a timely response. Thank you
Julia_CAM Can you Please help me its been 12 working days no help from seller support.
Deposit Method Verification And Bussiness identity Information is Pending Please help
Subject: Urgent: Follow-up on Deposit Method Verification
New Case ID : 9493110202
Dear Amazon Support,
I am writing to express my concern regarding the delay in verifying our deposit method. We submitted all necessary documents on 22/1/24, as confirmed. However, it has been 12 working days, and our disbursements are still on hold.
This delay is significantly impacting our business operations, as we are unable to manage cash flow efficiently. Consequently, we are facing difficulties in purchasing inventory, leading to a decline in sales. Our current situation is particularly challenging, as we need to clear payments to our manufacturers this week.
In a previous communication, Case id= 9467143282 the verification process was stated to take 10 working days. Could you kindly provide an update on the status of our verification and inform us how many more days we can expect to wait? This information is crucial for us to plan and address our financial obligations.
Your attention to this matter is greatly appreciated, as it directly impacts our ability to conduct business smoothly. We look forward to a timely response. Thank you
Julia_CAM Can you Please help me its been 12 working days no help from seller support.
3 replies
Seller_k2X0L9mVRT0pW
I’m afraid this isn’t a line to Amazon- just to other sellers who cannot help,
Seller_JHdYYHAeKWpb1
Hello, I think that deposit verification is an automated service, and we are currently facing some issues with it. If your process is similar to ours, then you will need to add a debit card since credit cards seem to be causing problems. We have been charged nearly 18 times for our French account, but the verification process has not yet been confirmed. We have also noticed an error code that appears after the completion of the transaction. We contacted Amazon via email, and their response was to email them in English. The account was verified, but suddenly the verification process appeared again. We heard that this is a new process for negative balances, which we understand. However, when you are charged multiple times as a business account, it increases your bank transaction fees. I would suggest waiting for approximately 72 hours before starting the process of card verification again. I hope this information helps you with your issue, which seems to be similar to ours. We are still waiting for our refunds for those small transaction fees, which take over 2 weeks to be returned to us. So far, we are owed around £20. Concerning the negative balance, we wonder why payment is debited from our accounts when Amazon takes 45-60+5 days to pay us our proceeds, and they expect us to deliver items within 5 days!!!
