Safe-T Claims are Denied for Non-Returnable Items Without Detailed Explanation
@Julia_Amazon@Winston_Amazon@Spencer_Amazon
Hello ,
I’ve noticed a recurring issue with Safe-T claims, and I’d like to hear if anyone else has experienced this and how they’ve handled it.
The Issue:
When filing Safe-T claims for orders where the item is classified as non-returnable, the most common denial reason we receive is:
“The item is classified as non-returnable, and the reason why the buyer requested a refund is considered the seller's responsibility.”
The problem is that the responses from Amazon Safe-T claim specialists are generic and lack transparency. They don’t reference the specific Return Reason Code or provide clear evidence showing why the seller is deemed responsible for the refund.
Questions for the Community:
Has anyone successfully challenged a Safe-T claim denial for non-returnable items?
If so, what arguments or evidence worked for you?
Do you also find Safe-T denial responses generic?
For example, do they fail to mention the exact Return Reason Code or provide details of the buyer’s complaint?
How do you handle cases where the buyer doesn’t provide any evidence of damage or defect, yet Amazon issues a full refund?
Do you escalate or file additional appeals?
Key Observations:
Return Reason Codes: Amazon’s policies clearly indicate when a return is seller-responsible versus buyer-responsible. If the buyer’s refund reason aligns with buyer-responsible codes, why are sellers still held liable?
Non-Returnable Items: For non-returnable products, shouldn’t refunds require valid evidence of seller liability (e.g., damage in transit or packaging errors)?
Carrier Issues: If the damage occurred during transit, but the carrier denies responsibility, how do we ensure Amazon takes this into account?
What I’ve Tried:
Filing appeals requesting detailed explanations with references to Amazon’s policies, but the responses are still generic.
Highlighting that there’s no buyer communication or evidence supporting seller responsibility.
Anybody else have anymore information at all?
Cheers
Safe-T Claims are Denied for Non-Returnable Items Without Detailed Explanation
@Julia_Amazon@Winston_Amazon@Spencer_Amazon
Hello ,
I’ve noticed a recurring issue with Safe-T claims, and I’d like to hear if anyone else has experienced this and how they’ve handled it.
The Issue:
When filing Safe-T claims for orders where the item is classified as non-returnable, the most common denial reason we receive is:
“The item is classified as non-returnable, and the reason why the buyer requested a refund is considered the seller's responsibility.”
The problem is that the responses from Amazon Safe-T claim specialists are generic and lack transparency. They don’t reference the specific Return Reason Code or provide clear evidence showing why the seller is deemed responsible for the refund.
Questions for the Community:
Has anyone successfully challenged a Safe-T claim denial for non-returnable items?
If so, what arguments or evidence worked for you?
Do you also find Safe-T denial responses generic?
For example, do they fail to mention the exact Return Reason Code or provide details of the buyer’s complaint?
How do you handle cases where the buyer doesn’t provide any evidence of damage or defect, yet Amazon issues a full refund?
Do you escalate or file additional appeals?
Key Observations:
Return Reason Codes: Amazon’s policies clearly indicate when a return is seller-responsible versus buyer-responsible. If the buyer’s refund reason aligns with buyer-responsible codes, why are sellers still held liable?
Non-Returnable Items: For non-returnable products, shouldn’t refunds require valid evidence of seller liability (e.g., damage in transit or packaging errors)?
Carrier Issues: If the damage occurred during transit, but the carrier denies responsibility, how do we ensure Amazon takes this into account?
What I’ve Tried:
Filing appeals requesting detailed explanations with references to Amazon’s policies, but the responses are still generic.
Highlighting that there’s no buyer communication or evidence supporting seller responsibility.
Anybody else have anymore information at all?
Cheers
