We regret to inform you that we were unable to verify your identity and the documents you provided during the video call verification. Your account will be deactivated and you will not be eligible to sell on Amazon.
On August 11th, I received this response from Amazon. The representative I spoke to told me that my account would be active within 48 hours. 1 month after the call, they informed me that my account would not be active. He does not accept this situation. He did not do anything illegal. I confirm the accuracy of my credentials. I want to make another call or check my credentials.
Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.
Hello,
We regret to inform you that we were unable to verify your identity and the documents you provided during the video call verification. Your account will be deactivated and you will not be eligible to sell on Amazon.
We regret to inform you that we were unable to verify your identity and the documents you provided during the video call verification. Your account will be deactivated and you will not be eligible to sell on Amazon.
On August 11th, I received this response from Amazon. The representative I spoke to told me that my account would be active within 48 hours. 1 month after the call, they informed me that my account would not be active. He does not accept this situation. He did not do anything illegal. I confirm the accuracy of my credentials. I want to make another call or check my credentials.
Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.
Hello,
We regret to inform you that we were unable to verify your identity and the documents you provided during the video call verification. Your account will be deactivated and you will not be eligible to sell on Amazon.
9 replies
Cooper_Amazon
Good Morning @Seller_UMe7CuhW2sL2j, I wanted to follow up with you on this thread to let you know that I am following up with the team regarding your account deactivation and will get back to you as soon as I hear any updates. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Have a great rest of the week! ~ Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_UMe7CuhW2sL2j, the team has reviewed your account again and unfortunately your selling account is ineligible to be reinstated at this time. I know this is not the news that you were hoping for but at least we were able to have a second pair of eyes review the case. Please let me know if you have any questions about the outcome of this case. ~ Cooper_Amazon
