FBA customers being refunds without return of product
How can Amazon keep issuing refunds to all customers without any investigations? This is absolutely absurd. We had reasons like refused delivery and did not receive but without any items going back into our inventory. Amazon keeps taking our FBA fees, however offer no protection in return. Then what is the fee for?
111-0337204-3485059
113-1066015-9997062
111-0911230-9500228
FBA customers being refunds without return of product
How can Amazon keep issuing refunds to all customers without any investigations? This is absolutely absurd. We had reasons like refused delivery and did not receive but without any items going back into our inventory. Amazon keeps taking our FBA fees, however offer no protection in return. Then what is the fee for?
111-0337204-3485059
113-1066015-9997062
111-0911230-9500228
1 reply
Tatiana_Amazon
Hi @Seller_70wRSTdKSqYZu,
Tatiana from Amazon here -- I'm just coming across your post.
As part of Amazon's commitment to our customers, most orders qualify for return within our FBA returns policy. That being said, in some cases you may be able to file for a reimbursement depending on the reason for the return. Take a look at the help page below for more information.
FBA inventory reimbursement policy: Customer return claims
Let me know if you have any questions.
Tatiana
