Hi,

I am hoping someone might be able to clue me up on something that I just can't get my head around at the minute. I have spoken to SS a few times but either they do not understand what I am trying to explain or they don't know.

Basically, on the Reports > Reports repository page I run the monthly summary reports. Usually there is no issue and everything adds up, however in Sept 2024 with the introduction of the DD+7/Account level reserve the figures seemed to be all over the shop and I never got a plain explanation of why the "seller fulfilled product sales" were well off the actual sales for that month,

Oct/Nov/Dec seemed to be about right but I have just looked for this month so far and again the figures for the seller fulfilled product sales are probably around 40-50% down. The selling fees congregate to the incorrect product sales but everything else like delivery label purchases and advertising seem to be accurate to the actual month,

I just don't get why the product sales are so wrong and for what reason?

I don't suppose anyone does know why or can explain it me

Thanks,