I have not been paid in 3 months, WHY??
Can someone tell me why my new amazon account has been in Account Level Reserve for almost 3 months? No replies to my tickets?? How am I supposed to keep selling?? I have lots of money in FBA and need funds released. Customer service doesn't exist!! Wonder if I should pause my shop??? 4k in FBA inventory and 5K in Account Level Reserve and sales keep coming in.
TICKET
14491361811
I have not been paid......
9/12/2023 - 9/26/2023
9/26/2023 - 10/10/2023
10/10/2023 - 10/24/2023
11/7/2023 - 11/21/2023
11/21/2023 - 12/5/2023
12/5/2023 - Present
I have not been paid in 3 months, WHY??
Can someone tell me why my new amazon account has been in Account Level Reserve for almost 3 months? No replies to my tickets?? How am I supposed to keep selling?? I have lots of money in FBA and need funds released. Customer service doesn't exist!! Wonder if I should pause my shop??? 4k in FBA inventory and 5K in Account Level Reserve and sales keep coming in.
TICKET
14491361811
I have not been paid......
9/12/2023 - 9/26/2023
9/26/2023 - 10/10/2023
10/10/2023 - 10/24/2023
11/7/2023 - 11/21/2023
11/21/2023 - 12/5/2023
12/5/2023 - Present
15 replies
Seller_4zBzdtgCyS9EI
ahh..selling cups with copyright protected Images..baby Yoda? You got authorization to use that design?
Mickey Mouse? Does Disney get their share of your sales?
.............................................
Unless you have brand approved distributor invoices and LOA's from those brands, you can look forward to account suspension, funds being confiscated and inventory destroyed as counterfeit
You slapped your "brand name" on someone else's intellectual property....
Seller_JPjPx9j8QbJpn
Hi,
Many sellers are complaining about the same problem, disbursement not being made without any given reason, and seller support not responding.
you should tag:
@Steve_Amazon or @CR_Amazon They will try to help you.
Seller_4zBzdtgCyS9EI
Yes, lets tag mods to look into OP's intellectual property violations :-) You funny!
Disbursement is withheld when they are waiting for the shoe to drop. That means something isn't right with the products you listed. Next step is suspension and confiscation
In your case, you got nearly half of 1 and 2 star feedback September and October because what buyers received didn't match the description and/or was packaged poorly. There is ALWAYS a reason.
CR_Amazon
@Seller_zjoTQEntpbPKy
Hello there, my name is CR and wanted to hop in to see if I could possibly get you more information here.
Thank you for the case # and additional details. I am going to take a look at your account and case # and see if there are any other paths we could take here.
Thank you for your patience while I look into this further.
CR_Amazon
Seller_cctklhEHHe30B
Honestly If I were you, I would consider putting your store on vacation and removing you FBA items. You will without a doubt, unless you have the copyrights permission to use all those images and sayings, you will not only have a reserve issue but a closed account issue.
Most likely you are getting no money until you prove you have permission for all those image you are using. This is just my opinion maybe you do have the rights, if you do just send it to amazon. Best to you, hope it all works out.
Seller_JL6HfmnayP6jw
You are illegally selling stuff that you dont have permission to sell, Disney in particular is ruthless in dealing with copyright violators. You have bigger things to worry about then Amazon.
Seller_4zBzdtgCyS9EI
Offering buyers replacements if they remove their feedback is not just another policy violation, but downright STUPID to put in a feeback reply.
Seller_CyGI7lF1437gx
If you are a newer seller, you may have reserves held to cover the holiday return period.
