Reactivation of Account
Hello Everyone
My Amazon Seller Central Account has been deactivated. Reason for deactivation is ''You have been found to be related to an account beginning with Muzikiddy".
- I have checked the Account Health page there isnt any notification,All policy issues have scores as Zero
- The Email sent by amazon says to click on View Appeal Button,but i dont find Appeal Button
- I dont have multiple seller account but i have stores in 12 marketplace,does that mean i have 12 accounts with name Muzikiddy.
- I have amazon kdp and amazon ads account with same login credentials as amazon seller account ; is this creating the problem.
I have been writing several times and getting same automated response from amazon.
Looking forward for suggestion and support from community.
Thanks & Regards
Reactivation of Account
Hello Everyone
My Amazon Seller Central Account has been deactivated. Reason for deactivation is ''You have been found to be related to an account beginning with Muzikiddy".
- I have checked the Account Health page there isnt any notification,All policy issues have scores as Zero
- The Email sent by amazon says to click on View Appeal Button,but i dont find Appeal Button
- I dont have multiple seller account but i have stores in 12 marketplace,does that mean i have 12 accounts with name Muzikiddy.
- I have amazon kdp and amazon ads account with same login credentials as amazon seller account ; is this creating the problem.
I have been writing several times and getting same automated response from amazon.
Looking forward for suggestion and support from community.
Thanks & Regards
3 replies
Emet_Amazon
Hello @Seller_4dgCQu2uwaBZh,
Thank you for posting your concerns with a multiple account policy violation.
My Amazon Seller Central Account has been deactivated. Reason for deactivation is ''You have been found to be related to an account beginning with Muzikiddy".
- I have checked the Account Health page there isnt any notification,All policy issues have scores as Zero
- The Email sent by amazon says to click on View Appeal Button,but i dont find Appeal Button
- I dont have multiple seller account but i have stores in 12 marketplace,does that mean i have 12 accounts with name Muzikiddy.
- I have amazon kdp and amazon ads account with same login credentials as amazon seller account ; is this creating the problem.
I have been writing several times and getting same automated response from amazon.
I appreciate the effort and research you've conducted thus far. The information provided here helps identify how the issue occurred and allows me to offer more specific guidance, so again thank you for this information.
Under #3 you specifically mentioned that you see 12 marketplaces, this does imply you have a store in each region. This is a common situation that occurs when you create a global selling account, or attempt to sell in more regions after initial set up.
Due to the type of situation you will need to use the global account page or the region switcher in seller central to view each store. You will need to ensure each store is in an active and healthy status to be eligible for reactivation at this time. Due to my limited visibility, I cannot advise on why those stores were deactivated. So I can assist further with your situation I would ask that you post the deactivation notice of your other store(s) so I can provide guidance on how to address their situations.
As mentioned, once all stores are active, you can navigate back to this store and acknowledge your efforts in reactivating these other stores. This will trigger a review for compliance with our policies to be eligible for reinstatement.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_4dgCQu2uwaBZh,
Thank you for following up on the situation with additional details.
Looking over the screenshot provided, I wanted to inquire what occurs when you attempt to select "Replace deposit method" or "Add new deposit method"? Are you given an opportunity to add a new bank account with the proper information to be verified? If you are running into errors or issues, I would need to see the error you're receiving or what road blocks you've encountered so I can work with the appropriate teams in Europe for this particular concern. If you have already created a case regarding the issue, can you post that here so I can look further into the situation?
Once I have a bit more information, I can offer additional guidance and support on this verification issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
