Repeat Chargeback Fraud and I'm losing the claims
I have a Customer that has filed Chargeback with their CC on ALL 11 of the orders they have placed with me over many months. I have followed ALL Amazon policies, responded to claims, provided all documentation and proof. I have read through these forums looking for guidance, to include someone's answer of "In 20 years of selling on Amazon, I've never lost a chargeback by following these rules...". I am not a "New" Amazon seller. Yet, I AM losing these cases; Amazon has no "Ban" function for a Customer; My ratings can SEVERLY be affected by this Customer; Is this loophole just the go to for Customers now? What do I do?
Response from Amazon:
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for 362.13 USD.
The outcome of this matter is decided solely by the card issuer, and not Amazon.
Repeat Chargeback Fraud and I'm losing the claims
I have a Customer that has filed Chargeback with their CC on ALL 11 of the orders they have placed with me over many months. I have followed ALL Amazon policies, responded to claims, provided all documentation and proof. I have read through these forums looking for guidance, to include someone's answer of "In 20 years of selling on Amazon, I've never lost a chargeback by following these rules...". I am not a "New" Amazon seller. Yet, I AM losing these cases; Amazon has no "Ban" function for a Customer; My ratings can SEVERLY be affected by this Customer; Is this loophole just the go to for Customers now? What do I do?
Response from Amazon:
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for 362.13 USD.
The outcome of this matter is decided solely by the card issuer, and not Amazon.
4 replies
Xander_Amazon
Bumping your thread for other sellers to chime in as well. However, if you suspect buyer abuse, please use the report a violation tool.
Seller_zGoDlPZLneGhF
Further bumping this post hoping it somehow gets some more traction, I have been dealing with an increasing number of fraudulent chargebacks as well and cannot get any support whatsoever.
Seller_ABzm8iLy5PKXK
Experiencing the same bs on a few orders. Maybe get one chargeback a year, last month four. Amazon saying same, cannot help on second one. My question is how do you get the customers credit card issuer? Or do you just file lawsuit againt buyers name using the address they gave and all???
