Earlier this week we received this email

'Hello,

We recently moved your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7”. If you are concerned about the impact this transition has had, please contact payments-investigate@amazon.co.uk by 15 November 2024 and we’ll evaluate a transition extension until 30 September 2025. Send the email from an email address associated with your Seller account and include your merchant token. '

According to the moderator Roberto @Seller_Udi0JNbTrsmUV in a response on another thread a couple of weeks ago the email to send such a request is eu-uk-reserve-policy-extension@amazon.co.uk

Is the email we received genuine and which e mail address do we send the request to?

Hi Just an update I have received email from Amazon to add extention time on until September 2025. The email address to contact is

eu-uk-reserve-policy-extention@amazon.co.uk

we have had an email requesting us to “confirm the status of your UK-SOLE legal entity business” from the below email address.

apuk-seller-verification-enquiry@amazon.co.uk

Is this genuine? and if so I don’t really understand what Amazon are asking for?

Thanks