Recently, I've had a spate of refunds being issued without an A-Z being raised.

These are all customers who have claimed that something hasn't arrived, but the evidence shows otherwise. When challenged, they then either "find" it or don't respond. Days later, they contact Customer Support and receive a refund.

Now, maybe I'm being suspicious, but this seems to have occurred around the same time Asos made the news for banning customers who abused its fair use policy. It just got me thinking that the scammers are preemptively changing tactics to avoid racking up the A-Z's. I know there are Facebook groups etc. discussing how to get freebies. Maybe I'm overthinking it?