RANT-Order Defect Rate
I just found a 1 star negative feedback left for me last night. The buyer's comment was "no comment", literally. I checked the order and messages. There was no return requested or messaging from the buyer. But, just because it's a 1 star, with no real justification, it hits the ODR. My only recourse is to post a public reply to the feedback. Arrrgh.
RANT-Order Defect Rate
I just found a 1 star negative feedback left for me last night. The buyer's comment was "no comment", literally. I checked the order and messages. There was no return requested or messaging from the buyer. But, just because it's a 1 star, with no real justification, it hits the ODR. My only recourse is to post a public reply to the feedback. Arrrgh.
17 replies
Seller_iobipI6xASRkh
On the plus side, if any customers read that they won't take it as credible but hitting the ODR metrics is rough. Have you tried to have it removed?
Seller_rGcQW1yb6ZWbC
You can reach out to the buyer and ask him what the issue is and try to work with him to make him happy. Once he is happy, if possible, ask him to remove it.
Seller_ORQtG7VJkFtXK
I sent a message to the buyer just after posting this. I've not heard back.
Seller_hG1fessb804tZ
It is an immediate bummer to get one of these w/o details... Knowing that others may read/see it I reply by acknowledging that my product is a popular situation for many situations, but not all, and thank them for trying it.
Seller_ORQtG7VJkFtXK
So now my account health went down 4 pts because of this.
Nano_Amazon
Hello @Seller_ORQtG7VJkFtXK
Thanks for reaching out to Amazon Forums.
Have you requested feedback removal through the Feedback Manager in Seller Central? If yes, could you please share the case ID that was generated when you submitted this request? This will allow me to review your specific situation.
Regards,
Nano
