Hi everyone, @Ezra_Amazon@JiAlex_Amazon@Julia_Amzn@Spencer_Amazon

We’ve recently seen an increase in Amazon Business orders, which is great — but we’ve encountered a confusing issue and would appreciate some help or clarification.

For some Business orders, we’ve noticed that a single order from one buyer is showing up under two different Order IDs.

In our backend system, we track and process orders using the first Order ID only. However, if the customer returns an item, Amazon sends the return notification email linked to the second Order ID, which our system doesn’t recognize. As a result, we’re unable to locate the return using the original Order ID we processed.

This has caused confusion and delays in handling returns. Each time this happens, we have to reach out to support to find out the second Order ID — which isn’t ideal, especially as our Business order volume grows.

Could someone please clarify:

Why does Amazon assign two different Order IDs for what appears to be a single Business order?

Is this expected behavior for Amazon Business customers?

Is there any way to automatically link or identify both Order IDs to prevent these issues in our order management system?

Any help or advice would be much appreciated — we just want to ensure smooth order and return processing for our customers.

Thanks so much,

CheaperOnline