Order cancelled negaitve feed left and odr impacted
Hi A customer requested I cancel an order which I did immediately. They then left a 1 negative feedback as they say they didnt recei a refund. I cannot contact them as their details have been removed as the order is cancelled. Amazon say that they did not get charged for the cancellation so wont see it as a refund. I now have and ODR issue as the order had been flagged as negative feedback. I have requested the feedback be removed but this hs=as been declined and I can no longer raise a case as I keep going round in circles and I keep getting amazon standard bot messages. I wouls like to tag an amazon partner but dont know how to do this in the forum.
Order cancelled negaitve feed left and odr impacted
Hi A customer requested I cancel an order which I did immediately. They then left a 1 negative feedback as they say they didnt recei a refund. I cannot contact them as their details have been removed as the order is cancelled. Amazon say that they did not get charged for the cancellation so wont see it as a refund. I now have and ODR issue as the order had been flagged as negative feedback. I have requested the feedback be removed but this hs=as been declined and I can no longer raise a case as I keep going round in circles and I keep getting amazon standard bot messages. I wouls like to tag an amazon partner but dont know how to do this in the forum.
7 replies
Seller_sLo12uu4sVKIH
@Julia_Amazon @Simon_Amazon @Sakura_Amazon_ @Spencer_Amazon @Ezra_Amazon@Winston_Amazon
Seller_ZVAz3d5lZuGid
If shipment was never confirmed, then your customer would not have been charged - their payment is only taken once you confirm shipment - you maybe need to message them and explain this. As for the ODR, then am not sure.
Seller_J2H5GprhaORbt
do you have click and drop linked to your amazon account by any chance , as this will show all the buyers details in there
Seller_DfMOm9tgJKAex
odr is not too important unless you already have bad odr it will go away in time
