Customer Returned a Different Item with Different Serial Number
To any Amazon Representative or Moderator.
Reference Case # 17417592411, Customers Order Number is in the case with photo evidence.
The customer bought a $500 like new electronic item from my store. Both the box and the item had matching serial numbers.
Customer requested a return saying the item was defective and returned it.
The customer was so sloppy that he returned the box with the correct serial number but the item had a different serial number.
I would like to report this customer to Amazon as this is clearly fraud.
Thank you.
Customer Returned a Different Item with Different Serial Number
To any Amazon Representative or Moderator.
Reference Case # 17417592411, Customers Order Number is in the case with photo evidence.
The customer bought a $500 like new electronic item from my store. Both the box and the item had matching serial numbers.
Customer requested a return saying the item was defective and returned it.
The customer was so sloppy that he returned the box with the correct serial number but the item had a different serial number.
I would like to report this customer to Amazon as this is clearly fraud.
Thank you.
5 replies
Danny_Amazon
Hello @Seller_gN0YMG7yRE6aaand thank you for creating a discussion thread on the seller forums to report potential buyer abuse.
I am glad to see the team in your provided case ID shared correct guidance on reporting this issue through your Account Health dashboard and included steps on how to apply a restocking fee for the return of a materially different item.
Please let me know if you encounter any further questions on this topic, and thank you again for the post!
-Danny
