i ship out same day, i buy shipping through amazon, but i get a notice of deactivation, delivery for next day jumped to $25, how?
I am confused, i am a new seller and i buy shipping through amazon, the seller support does not help at all, and i got the " your account is at risk of deactivation because of late shipping" i usually ship my product almost the same day, it never gets to 24hr before i ship out, i do fbm because the product is a spray bottle and i don't know why i would get late shipping when i buy shipping through amazon and ship them out almost immediately, i drop them off at usps immediately i finish packing, my product is only $13 usd and amazon want me to $25 to ship a product soo the customers will get it next day or 3rd day, amazon are targeting low budget sellers not fair
i ship out same day, i buy shipping through amazon, but i get a notice of deactivation, delivery for next day jumped to $25, how?
I am confused, i am a new seller and i buy shipping through amazon, the seller support does not help at all, and i got the " your account is at risk of deactivation because of late shipping" i usually ship my product almost the same day, it never gets to 24hr before i ship out, i do fbm because the product is a spray bottle and i don't know why i would get late shipping when i buy shipping through amazon and ship them out almost immediately, i drop them off at usps immediately i finish packing, my product is only $13 usd and amazon want me to $25 to ship a product soo the customers will get it next day or 3rd day, amazon are targeting low budget sellers not fair
9 replies
Seller_z3XfkorVSmnEY
What's the handling time on your orders? Are you shipping the same date that Amazon says you must ship by? Is your USPS scanning each package as accepted/received?
Seller_OvL8C4BJWiuS9
Check what your default handling time is and if you have AHT & SSA enabled.
Seller_7h8fwI9GjeZWh
In this case you might want to look at your shipping settings. You can also increase your handling time in days to "3" but in that case buyers will expect that the item will take longer to arrive. One thing I have noticed about Seller Support is to that they can remind you that that all these problems will be gone if you just use FBA. I personally have tried FBA and do not recommend. At least seller fulfilled gives you a chance to control you business, but you have to get the settings right.
Atlas_Amazon
Hello @Seller_QqffCTpTD7LzV
Thank you for the information provided regarding the recent concerns you have had with your late shipment rate. I understand that there are orders showing as having been shipped out late, but you do not recall this occurring. I know this can be difficult to navigate so I do want to provide some guidance to you.
When it comes to matters of shipping issues with the metrics, the recommendation is to download the report that is attached to the metric to see which order is being impacted. In addition, you will want to review the details in your shipping settings as mentioned in the thread as this will help you determine what the current time frame that you have set is.
If you were to experience continued issues with this, our team may take additional action and request an appeal from you. In this situation, you would need to provide thorough information on what caused the issues on the metric. This type of request would come through as a performance notification so I will advise on monitoring closely while the metric is off target.
If you have any additional questions or updates, please refer to this thread so that guidance and support can be provided to you.
Best,
Atlas
