Closed account but being charged $39.99 on credit card monthly
I closed my account in Jan. Case : 17112810551
But am still being charged $39.99 and the customer support people are not helping properly to address the issue and refund the money. They keep saying no subscription - Case 17899304731
I'm getting frustrated and need urgent help to completely close my seller account and not charge me any fees on the credit card. I plan to dispute these charges.
Closed account but being charged $39.99 on credit card monthly
I closed my account in Jan. Case : 17112810551
But am still being charged $39.99 and the customer support people are not helping properly to address the issue and refund the money. They keep saying no subscription - Case 17899304731
I'm getting frustrated and need urgent help to completely close my seller account and not charge me any fees on the credit card. I plan to dispute these charges.
14 replies
Seller_OvL8C4BJWiuS9
You closed your account or your account was deactivated?
Seller_kIukTwdhvntAp
"But am still being charged $39.99 "
Did you downgrade to individual? And, as @Seller_OvL8C4BJWiuS9asked, were you really suspended by Amazon when you say "closed"?
CR_Amazon
@Seller_HX1LickMNVHUu
Hi there, my name is CR and wanted to hop in here. In taking a quick look, I can confirm that you've successfully downgraded your account to the "Individual" plan.
To fully close you account, follow the below steps that are pulled from this policy page:
Steps to take before closing your seller account
If you decide to permanently close your account, follow these steps:
- Fulfill any outstanding orders.
- Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
- Wait until you have a zero balance in your account (your next disbursement or charge date).
- Resolve all of your transactions with buyers, including issuing any necessary refunds.
- Confirm that your bank account information on file is up-to-date to receive a final payment.
- Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
CR_Amazon
