Is there any exact reason pointed out so that the seller can figure out what to do next ?
Hi, guys
I am new to Amazon and try to complete the Brand Registry of our brand；
With all our files provided( including: purchase contract, invoice, and products and packages' images), and the system kept replying the following reasons that we may violate the amazon or the brand registry rules then, which kept us confusing all the time since we can not figure out where goes wrong then;
Your Brand Registry appeal request for brand “TEPINPIN” has been rejected.
Why did this happen?
This decision was made due to one or more of the following reasons:
a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;
b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,
c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,
d) inability to provide sufficient evidence of branding on products/packaging;
e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).
Is there anybody can do me a favor that let me know how can i get this solved with detailed instructions ?
Otherwise, i have to abandon this Brand with no start on amazon ?
Hope to hear from you soon !
May you guys always have a great day !
Best Regards
Is there any exact reason pointed out so that the seller can figure out what to do next ?
Hi, guys
I am new to Amazon and try to complete the Brand Registry of our brand；
With all our files provided( including: purchase contract, invoice, and products and packages' images), and the system kept replying the following reasons that we may violate the amazon or the brand registry rules then, which kept us confusing all the time since we can not figure out where goes wrong then;
Your Brand Registry appeal request for brand “TEPINPIN” has been rejected.
Why did this happen?
This decision was made due to one or more of the following reasons:
a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;
b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,
c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,
d) inability to provide sufficient evidence of branding on products/packaging;
e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).
Is there anybody can do me a favor that let me know how can i get this solved with detailed instructions ?
Otherwise, i have to abandon this Brand with no start on amazon ?
Hope to hear from you soon !
May you guys always have a great day !
Best Regards
1 reply
Sandy_Amazon
Hi @Seller_HkcSK72mIH33K
My name is Sandy from the Community Manager team here on Seller Forums. I'm happy to offer some guidance and insights on your case here.
Depending on the situation, Brand Registry typically does not disclose a lot of information around the denial reason as per their policy. However, I have worked on many seller cases with Brand Registry here and have some insights/ potential reasons that may help.
Typically when sellers receive this messaging it could mean 2 things:
- The seller themselves has engaged in abusive conduct
- The trademark/brand is abusive per Amazon.
For 1. If sellers have been selling for awhile, some sellers will have Account Health metrics they will need to work on, or have other selling accounts they opened in the past/present that in bad standing. (deactivated, terminated, not meeting account health metrics, unresolved claims, etc.)
If you are a new seller and do not fall under all things listed in 1, the reason for decline could be for reason 2.
For 2. Trademark reason, if sellers are working with an attorney or agent that violates United States Patent and Trademark Office (USPTO) rules and policies, this will prevent you from enrolling in Brand Registry.
If you’re working through an intermediary, rather than directly with a U.S. licensed attorney, to seek a U.S. trademark registration or enrollment into Brand Registry, your application may be subject to additional investigation by Amazon and the USPTO.
Please check whether your attorney is a subject to an Order for Sanctions from the USPTO or listed on Potentially Misleading Solicitations. If you’re concerned about the validity of your application or the conduct of involved parties, please consult with a new private U.S. attorney to review your application.
I understand this was A LOT of information and I'm happy to answer any questions if you have any. Thank you!
Sandy
