Re-verify your identity information - Your account is at risk of deactivation
Dear Amazon
I received email from Amazon to re-verify identity information for Inform Consumer Act within 10 days. I have been submitting passport and national ID since nine days but amazon automatically reject it and keep asking. I opened several cases but they are closing without providing solution. I opened a new Case 17440511041 today. Can someone provide urgent support because my account will deactivate by tomorrow.
@Nano_Amazon@April_Amazon
5 replies
Atlas_Amazon
Hello @Seller_IxEq9FvBysZ8o
Thank you for the information provided regarding the recent issues you have encountered with the Inform verification. I know this can be increasingly frustrating when you are providing the information that has been requested. I do see where you did provide the case information, so I have reviewed to better understand the current status.
I do see where they are reviewing the situation on the account, but I wanted to get some clarification. They reference a specific technical issue, and I wanted to see if you could elaborate on what you are experiencing when attempting to submit the documents. Are you unable to provide what is being requested? Is there a specific error message that you are seeing?
If you have any other details you could share, please refer back to this thread so I may offer additional support.
Best,
Atlas
