Hi all,

Can anyone advise on what to do when Amazon is sending the wrong SKU to customers? This affects both FBA and our own online store as we also use MCF, and it’s starting to seriously impact our business.

I’ve already raised a case with Amazon, and they’ve acknowledged it but have yet to provide a specific timeframe for resolution. It’s been 5 days since I logged the case, and I haven’t received any updates despite following up. I’ve double-checked our labelling and barcodes, and I’m convinced the error lies with Amazon, not us.

In the meantime, we’ve had to halt sales of this SKU on our website, and I’m doubtful we’ll see any reimbursement from Amazon for the lost sales. This has been a frustrating experience, and I’m surprised that MCF doesn’t seem to have a dedicated support team for escalations. Does anyone know if such a team exists that I might have missed?

I’m planning to move our stock to a new fulfillment centre once this issue is resolved. If anyone is considering using MCF, my recommendation is to think twice—this isn’t the first problem we’ve encountered, and the support experience has been terrible.

Thanks in advance for any advice or insights you might have.