Trying to reach Amazon support regarding my suspended seller account
Hello,
@Atlas_Amazon
This is a message regarding a post I made on the seller forums 4 months ago regarding my suspended seller account, as the original thread has been locked.
https://sellercentral.amazon.com/seller-forums/discussions/t/fca3dc3b-5625-4303-b15d-b1ebebb431b4?postId=fca3dc3b-5625-4303-b15d-b1ebebb431b4
The laboratory testing was very long and tedious, but it has now been completed. I have uploaded the Certificate of Analysis from Amazon's partnered laboratory "Eurofins", to my Amazon account via the Account Health page for Amazon to review.
However, I would greatly appreciate assistance ensuring that Amazon is aware of the completed requirements so that my account can be approved, as Amazon support has become unresponsive to my messages.
Thank you for your time and help regarding this issue.
Regards,
Angela
Trying to reach Amazon support regarding my suspended seller account
Hello,
@Atlas_Amazon
This is a message regarding a post I made on the seller forums 4 months ago regarding my suspended seller account, as the original thread has been locked.
https://sellercentral.amazon.com/seller-forums/discussions/t/fca3dc3b-5625-4303-b15d-b1ebebb431b4?postId=fca3dc3b-5625-4303-b15d-b1ebebb431b4
The laboratory testing was very long and tedious, but it has now been completed. I have uploaded the Certificate of Analysis from Amazon's partnered laboratory "Eurofins", to my Amazon account via the Account Health page for Amazon to review.
However, I would greatly appreciate assistance ensuring that Amazon is aware of the completed requirements so that my account can be approved, as Amazon support has become unresponsive to my messages.
Thank you for your time and help regarding this issue.
Regards,
Angela
7 replies
Roxy_Amazon
Hello @Seller_f4Ot0kzdrXL76,
Thank you for providing detailed information about your laboratory testing situation and for your diligence in uploading the Certificate of Analysis from Eurofins to your Account Health page.
I understand your concern about ensuring Amazon is aware of your completed requirements, especially given the unresponsive nature of your recent communications. Being in a holding pattern after completing thorough testing can be quite challenging.
After reaching out to the responsible team regarding your case, they confirmed that they received your new documentation. However, there is one additional requirement needed to move forward: you will need to provide either a lab authentication letter or lab confirmation of the document. Could you do that?
The Seller Community and I remain available if you need any clarification or have questions about this requirement.
Best regards,
-Roxy
