Active Account
hello dear amazon team
I was having problems with my account, I solved the problem with amazon and received an e-mail that my account was active, the American side was activated, but my canada and mexico market still seems to be deactivated, how can I overcome this problem thank you
Hello ,
Thank you for your submission. We reviewed your explanation and reactivated your account.
In our efforts to protect our community, we sometimes err on the side of caution. We are sorry for any inconvenience this has caused.
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":
3 replies
Seller_OvL8C4BJWiuS9
Check to see if those markets are on vacation mode maybe?
Seller_QQtHg5N7hPrkb
Check Account Info > Your Services to confirm if Canada and Mexico are active. If not, enable them under Settings > Marketplace Settings. Also, ensure you’ve submitted tax information (GST/HST for Canada, VAT for Mexico).
Danny_Amazon
Thanks for surfacing this here on the seller forums @Seller_rcoz1uDd5VSce- please do see the responses from the other sellers in this thread on possible troubleshooting pathways. Also be sure to thoroughly review your Account Health Dashboard and Performance Notifications in those markets to see what information may be requested by our team. For any further questions, you will want to connect with an Account Health support specialist, as the forums team will only be able to refer you to the 'Reinstate my account' workflow!
Thanks,
Danny
