FBM orders from FBA listing continues........What can I do?
I keep getting FBM orders from FBA only listings. This is the 6th such order in last 8 weeks.
When I call it in, Amazon keeps saying the same 3 things:
1) Your inventory feeds are messed up (No, I have never used a feed in 16+ years on Amazon)
2) Your 3rd party software is causing this issue ( No, I turned off all my 3rd party software just to test this theory)
3) Well...whatever you did or did not do, when the buyer bought it, FBM listing was active (No- that is not possible. Once or twice, maybe, but not 6x in 2 months. And there is no way for me to prove or disprove this accusation).
The problem is that no matter what I do, when this happens, Amazon will simply say "When they bought it, there was a FBM listing for it". They will never take responsibility for their system issues. I can turn on my Vacation Setting. I can delete ALL my FBM listings (less than 0.01% of my listings are FBM). But even if I do all these, if it happens again, Amazon will simply say "its your fault". Further, I can not simply cancel the orders because it will cause problems for my account health score.
So......... What can I do about this? This will continue to happen and Im afraid my account will eventually get suspended because of these. Amazon is refusing to cancel the orders on my behalf.
FBM orders from FBA listing continues........What can I do?
I keep getting FBM orders from FBA only listings. This is the 6th such order in last 8 weeks.
When I call it in, Amazon keeps saying the same 3 things:
1) Your inventory feeds are messed up (No, I have never used a feed in 16+ years on Amazon)
2) Your 3rd party software is causing this issue ( No, I turned off all my 3rd party software just to test this theory)
3) Well...whatever you did or did not do, when the buyer bought it, FBM listing was active (No- that is not possible. Once or twice, maybe, but not 6x in 2 months. And there is no way for me to prove or disprove this accusation).
The problem is that no matter what I do, when this happens, Amazon will simply say "When they bought it, there was a FBM listing for it". They will never take responsibility for their system issues. I can turn on my Vacation Setting. I can delete ALL my FBM listings (less than 0.01% of my listings are FBM). But even if I do all these, if it happens again, Amazon will simply say "its your fault". Further, I can not simply cancel the orders because it will cause problems for my account health score.
So......... What can I do about this? This will continue to happen and Im afraid my account will eventually get suspended because of these. Amazon is refusing to cancel the orders on my behalf.
