Who pays for returning labels, where to find how much we are charged
If a customer claim returning labels for items that he/her bought by mistake or does not want anymore, who pays for the returning label. Us sellers? Why, and where to find out how much are we charged.
Is there a way to address this. Why should we cover returning label costs on this type of cases when we fulfilled the other and is mostly on customer end the problem.
Who pays for returning labels, where to find how much we are charged
If a customer claim returning labels for items that he/her bought by mistake or does not want anymore, who pays for the returning label. Us sellers? Why, and where to find out how much are we charged.
Is there a way to address this. Why should we cover returning label costs on this type of cases when we fulfilled the other and is mostly on customer end the problem.
3 replies
Christine_Amazon
Hello @Seller_qo4zcmOD4E6gM
Christine here from Amazon Forums.
I do see in the case ID 16495611261 that the questions in regard to this topic were answered.
Let me know if you have any other question in regard to the return labels.
Christine.
