Your payments account has failed our verification process
Hello,
I have successfully sent all documentation including business license and contact information / Amazon verified it.
To verify the payments account Amazon asked for a letter from bank confirming the account holder including adress.
I have uploaded a confirmation letter, an original copy of signed confirmation from bank ERSTE GROUP/ not an online bank (not some kind of auto confirmation) that I am the bank account
owner including adress, name, account number, etc. and it was declined / your account did not pass our verification process.
Does someone know what’s going on please? Thank you.
Your payments account has failed our verification process
Hello,
I have successfully sent all documentation including business license and contact information / Amazon verified it.
To verify the payments account Amazon asked for a letter from bank confirming the account holder including adress.
I have uploaded a confirmation letter, an original copy of signed confirmation from bank ERSTE GROUP/ not an online bank (not some kind of auto confirmation) that I am the bank account
owner including adress, name, account number, etc. and it was declined / your account did not pass our verification process.
Does someone know what’s going on please? Thank you.
16 replies
Seller_esvgLzKXw2YAl
What exactly did they ask you for?
The notification will state it.
Seller_Kj6PE4PWfqFf1
ok Thank you, so we have not sent the right letter because the total value of the funds was missing.
as the verification failed we are unable to send what they need again thru seller central, do you maybe
know how to fix this? Thanks in advance.
Maja_Amazon
Hello @Garn!
Let me transfer your thread to Account Health Category for better assistance.
Maja
Seller_k6eoEUabo3Exy
Hello @Garn,
This is Noor from Amazon to help you with your concerns. Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
For a more detailed understanding, kindly attach the recent email received in your seller central performance notification about account deactivation/further steps, so that we can guide you better.
You can also reach out to the account health support team for further communication on the issue and also raise a case with our partner team through the help section of the seller central page.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thanks & Regards,
Noor.
Seller_Kj6PE4PWfqFf1
Hello,
Your payments account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, you can request your them after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but they may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon’s fulfillment centers, within 30 days you need to contact Amazon Services Europe S.à r.l. to create a removal order:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory of have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe S.à r.l. at any time:
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
Within 30 days reply to this email if you wish to appeal this decision. You may be required to provide additional information and documents during an appeal process.
The Amazon Payments team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
Seller_Kj6PE4PWfqFf1
We locked ourselves out because we were always trying to send them either a commercial bank letter or a bank statement. (I mean they could email us which is wrong)
I have no idea what to do now as they don’t communicate in a humane way. Are there steps we could take? Would just email them the info work? From seller central we cant send it anymore.
Thank you.
Seller_Kj6PE4PWfqFf1
Thank you @Abella_Amazon
We have opened a case in which we would like to submit our documents, but we have not received any information on how to proceed.
Answer to our question which is 1 week old (In order to address your concern, I will be transferring your case to a skilled team for further assistance). Since then nothing.
Apparently there is no real process to work with Amazon to resolve the issue.
