Can't close account
I'm trying to close my Amazon seller account, but I'm unable to do so because the system keeps asking me to add a charge method. If I add a payment method, the account will continue to charge my bank card — even though I'm no longer actively using the account and don’t have a valid VAT number.
About a year ago, I began the VAT registration process in the UK through Amazon’s VAT services and fully paid all associated fees. However, I ultimately decided not to complete the registration, as I chose to pursue a joint venture with another entrepreneur and sell products together with him instead of selling products on my own. As a result, I no longer needed this seller account.
Unfortunately, I later discovered that my credit card had been charged monthly because there is one item in my inventory that couldn’t be removed, and the account was considered active.
Now I'm stuck in a catch-22 situation: I can’t close the account because I don't have a VAT number, and I can’t stop the charges unless I add a payment method — which would only allow Amazon to continue billing me. On top of that, I'm unable to even open a support case to resolve this.
I would appreciate any guidance on how to proceed.
Can't close account
I'm trying to close my Amazon seller account, but I'm unable to do so because the system keeps asking me to add a charge method. If I add a payment method, the account will continue to charge my bank card — even though I'm no longer actively using the account and don’t have a valid VAT number.
About a year ago, I began the VAT registration process in the UK through Amazon’s VAT services and fully paid all associated fees. However, I ultimately decided not to complete the registration, as I chose to pursue a joint venture with another entrepreneur and sell products together with him instead of selling products on my own. As a result, I no longer needed this seller account.
Unfortunately, I later discovered that my credit card had been charged monthly because there is one item in my inventory that couldn’t be removed, and the account was considered active.
Now I'm stuck in a catch-22 situation: I can’t close the account because I don't have a VAT number, and I can’t stop the charges unless I add a payment method — which would only allow Amazon to continue billing me. On top of that, I'm unable to even open a support case to resolve this.
I would appreciate any guidance on how to proceed.
15 replies
Seller_ZVAz3d5lZuGid
You can stop the monthly charges - you need to downgrade your selling plan from professional to individual PLAN. Go to settings - account info - manage your services, sell on amazon - same again and tick the individual button.
If your account is still active then you should be able to close it, BUT maybe not if you never registered for VAT and have goods stored here in UK (assuming you do not live in UK ?). You could try adding a charge method, but if on individual plan you will not be charged, and then try and close account. However, not sure about the VAT registration aspect. The item in your inventory - can you not have that disposed of ?
Seller_k2X0L9mVRT0pW
you won’t be able to close the account without a valid card on file- if Amazon say you should have been Vat registered then you need that too as presumably there are back dated Vat dues to be paid??
Spencer_Amazon
Hello @Seller_rc980zKZS0ZzH,
Do you have a case ID for me? The ASIN of the unit that is in one of the fulfillment centers?
I will look into it for you.
Regards, Spencer
Can't close account
I'm trying to close my Amazon seller account, but I'm unable to do so because the system keeps asking me to add a charge method. If I add a payment method, the account will continue to charge my bank card — even though I'm no longer actively using the account and don’t have a valid VAT number.
About a year ago, I began the VAT registration process in the UK through Amazon’s VAT services and fully paid all associated fees. However, I ultimately decided not to complete the registration, as I chose to pursue a joint venture with another entrepreneur and sell products together with him instead of selling products on my own. As a result, I no longer needed this seller account.
Unfortunately, I later discovered that my credit card had been charged monthly because there is one item in my inventory that couldn’t be removed, and the account was considered active.
Now I'm stuck in a catch-22 situation: I can’t close the account because I don't have a VAT number, and I can’t stop the charges unless I add a payment method — which would only allow Amazon to continue billing me. On top of that, I'm unable to even open a support case to resolve this.
I would appreciate any guidance on how to proceed.
Can't close account
I'm trying to close my Amazon seller account, but I'm unable to do so because the system keeps asking me to add a charge method. If I add a payment method, the account will continue to charge my bank card — even though I'm no longer actively using the account and don’t have a valid VAT number.
About a year ago, I began the VAT registration process in the UK through Amazon’s VAT services and fully paid all associated fees. However, I ultimately decided not to complete the registration, as I chose to pursue a joint venture with another entrepreneur and sell products together with him instead of selling products on my own. As a result, I no longer needed this seller account.
Unfortunately, I later discovered that my credit card had been charged monthly because there is one item in my inventory that couldn’t be removed, and the account was considered active.
Now I'm stuck in a catch-22 situation: I can’t close the account because I don't have a VAT number, and I can’t stop the charges unless I add a payment method — which would only allow Amazon to continue billing me. On top of that, I'm unable to even open a support case to resolve this.
I would appreciate any guidance on how to proceed.
Can't close account
I'm trying to close my Amazon seller account, but I'm unable to do so because the system keeps asking me to add a charge method. If I add a payment method, the account will continue to charge my bank card — even though I'm no longer actively using the account and don’t have a valid VAT number.
About a year ago, I began the VAT registration process in the UK through Amazon’s VAT services and fully paid all associated fees. However, I ultimately decided not to complete the registration, as I chose to pursue a joint venture with another entrepreneur and sell products together with him instead of selling products on my own. As a result, I no longer needed this seller account.
Unfortunately, I later discovered that my credit card had been charged monthly because there is one item in my inventory that couldn’t be removed, and the account was considered active.
Now I'm stuck in a catch-22 situation: I can’t close the account because I don't have a VAT number, and I can’t stop the charges unless I add a payment method — which would only allow Amazon to continue billing me. On top of that, I'm unable to even open a support case to resolve this.
I would appreciate any guidance on how to proceed.
15 replies
15 replies
Seller_ZVAz3d5lZuGid
You can stop the monthly charges - you need to downgrade your selling plan from professional to individual PLAN. Go to settings - account info - manage your services, sell on amazon - same again and tick the individual button.
If your account is still active then you should be able to close it, BUT maybe not if you never registered for VAT and have goods stored here in UK (assuming you do not live in UK ?). You could try adding a charge method, but if on individual plan you will not be charged, and then try and close account. However, not sure about the VAT registration aspect. The item in your inventory - can you not have that disposed of ?
Seller_k2X0L9mVRT0pW
you won’t be able to close the account without a valid card on file- if Amazon say you should have been Vat registered then you need that too as presumably there are back dated Vat dues to be paid??
Spencer_Amazon
Hello @Seller_rc980zKZS0ZzH,
Do you have a case ID for me? The ASIN of the unit that is in one of the fulfillment centers?
I will look into it for you.
Regards, Spencer
Seller_ZVAz3d5lZuGid
You can stop the monthly charges - you need to downgrade your selling plan from professional to individual PLAN. Go to settings - account info - manage your services, sell on amazon - same again and tick the individual button.
If your account is still active then you should be able to close it, BUT maybe not if you never registered for VAT and have goods stored here in UK (assuming you do not live in UK ?). You could try adding a charge method, but if on individual plan you will not be charged, and then try and close account. However, not sure about the VAT registration aspect. The item in your inventory - can you not have that disposed of ?
Seller_ZVAz3d5lZuGid
You can stop the monthly charges - you need to downgrade your selling plan from professional to individual PLAN. Go to settings - account info - manage your services, sell on amazon - same again and tick the individual button.
If your account is still active then you should be able to close it, BUT maybe not if you never registered for VAT and have goods stored here in UK (assuming you do not live in UK ?). You could try adding a charge method, but if on individual plan you will not be charged, and then try and close account. However, not sure about the VAT registration aspect. The item in your inventory - can you not have that disposed of ?
Seller_k2X0L9mVRT0pW
you won’t be able to close the account without a valid card on file- if Amazon say you should have been Vat registered then you need that too as presumably there are back dated Vat dues to be paid??
Seller_k2X0L9mVRT0pW
you won’t be able to close the account without a valid card on file- if Amazon say you should have been Vat registered then you need that too as presumably there are back dated Vat dues to be paid??
Spencer_Amazon
Hello @Seller_rc980zKZS0ZzH,
Do you have a case ID for me? The ASIN of the unit that is in one of the fulfillment centers?
I will look into it for you.
Regards, Spencer
Spencer_Amazon
Hello @Seller_rc980zKZS0ZzH,
Do you have a case ID for me? The ASIN of the unit that is in one of the fulfillment centers?
I will look into it for you.
Regards, Spencer
