Hi everyone,

My account was deactivated in December 2024 and reinstated in February 2025 using the same documents I had submitted since the start of the suspension. Since reinstatement, every shipment I’ve sent—seven in total—has had all units marked as defective.

These products were carefully inspected before shipping, and the majority were brand-new and factory-sealed. Despite opening multiple support cases, Amazon insists there is no issue. To verify the problem, I even sent test shipments containing only sealed units, but again, 100% were marked defective upon delivery.

This seems like a system error, and it’s causing significant losses for my business. Has anyone experienced something similar? How did you get it resolved?

Any advice or insight would be greatly appreciated.

Thanks,

Artur