Urgent: Address Verification and Account Deactivation Risk
Dear Amazon Seller Support Team,
I recently updated my account with my new business address and received a notification stating that my account is at risk of deactivation due to pending address verification. The notice indicated that I should receive the postcard with the verification code by the Dec 4, 2024.
However, I’ve seen reports from other sellers experiencing delays or non-receipt of the postcard, which led to account deactivations. I want to proactively address this issue to avoid any disruption to my account.
I can provide documentation, such as a utility bill or other proof of address, to verify the new business address immediately if required. Please let me know how I can assist in expediting this process or provide any additional information to resolve this matter promptly.
Thank you for your attention to this issue. I look forward to your guidance.
Urgent: Address Verification and Account Deactivation Risk
Dear Amazon Seller Support Team,
I recently updated my account with my new business address and received a notification stating that my account is at risk of deactivation due to pending address verification. The notice indicated that I should receive the postcard with the verification code by the Dec 4, 2024.
However, I’ve seen reports from other sellers experiencing delays or non-receipt of the postcard, which led to account deactivations. I want to proactively address this issue to avoid any disruption to my account.
I can provide documentation, such as a utility bill or other proof of address, to verify the new business address immediately if required. Please let me know how I can assist in expediting this process or provide any additional information to resolve this matter promptly.
Thank you for your attention to this issue. I look forward to your guidance.
1 reply
Emet_Amazon
Hello @Seller_KUx4htVYa83qy,
Thank you for posting your concerns with re-verifying your address for the INFORM requirements.
I recently updated my account with my new business address and received a notification stating that my account is at risk of deactivation due to pending address verification. The notice indicated that I should receive the postcard with the verification code by the Dec 4, 2024.
However, I’ve seen reports from other sellers experiencing delays or non-receipt of the postcard, which led to account deactivations. I want to proactively address this issue to avoid any disruption to my account.
Typically when it comes to the postcard, you will need to wait for at least December 4th. If you have not received the post card after waiting an additional few days, you will need to verify the tracking information and address to re-confirm the address is correct and request a new postcard. If all attempts have been exhausted I would then ask for you to follow up here again as there may be a technical issue that needs to be looked into.
This situation requires the verification of your physical address, even if there was a technical situation, we would still need to issue a postcard to the available address on file to confirm the necessary information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
