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Seller_C15gloBjiTcN2

Listing Doesn’t Show in Search at All — Even with ASIN or Brand Name

Hey everyone,

I’ve got a weird issue I can’t figure out. My product is live, I’m running ads, and I’m getting some sales. But it’s not showing up in Amazon search at all.

I’ve had friends and family try searching for it using the exact product name, my brand name, and even the ASIN — nothing comes up. I tried it myself in incognito mode and still can’t find it. The only way to view it is through a direct link or from an ad.

I reached out to Amazon support and they keep saying the listing is active and working properly. But clearly something’s off, because people literally can’t find it unless they already have the link.

Has anyone dealt with this before? Could it be an indexing issue or something else? Appreciate any help or advice.

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1 reply
Create and Manage Listings
Tags:ASIN, Listings, Restricted Products
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user profile
Seller_C15gloBjiTcN2

Listing Doesn’t Show in Search at All — Even with ASIN or Brand Name

Hey everyone,

I’ve got a weird issue I can’t figure out. My product is live, I’m running ads, and I’m getting some sales. But it’s not showing up in Amazon search at all.

I’ve had friends and family try searching for it using the exact product name, my brand name, and even the ASIN — nothing comes up. I tried it myself in incognito mode and still can’t find it. The only way to view it is through a direct link or from an ad.

I reached out to Amazon support and they keep saying the listing is active and working properly. But clearly something’s off, because people literally can’t find it unless they already have the link.

Has anyone dealt with this before? Could it be an indexing issue or something else? Appreciate any help or advice.

Create and Manage Listings
Tags:ASIN, Listings, Restricted Products
10
8 views
1 reply
Reply
1 reply
user profile
Manny_Amazon
In reply to: Seller_C15gloBjiTcN2’s post

Hello @Seller_C15gloBjiTcN2,

I understand your frustration with your listing not showing up in search results. This can be a concerning issue for sellers. Let’s look at some common reasons why this might be happening and how we can address it.

There are several potential causes for a listing not appearing in search results:

  1. New seller account review: If you’re a new seller, we may be reviewing your account information, which can take up to three business days.
  2. Credit card information: Ensure your credit card information is up to date.
  3. Product approval: Some products may require additional approval. You can check this by looking up your product in the “Add a product” tool.
  4. Bulk upload processing: If you’ve just started uploading listings in bulk, it can take up to 30 minutes for them to go live.
  5. Listing quality issues: Your listing may be search suppressed due to quality issues.

To troubleshoot this issue, I recommend the following steps:

  1. Check your listing status: Go to the Inventory menu and select “Manage all Inventory.” Filter the Listing Status for “Search Suppressed” to see if there are any issues with your listing.
  2. Review listing quality: Check the “Fix Your Products” page to see if there are any listing quality issues that need to be addressed.
  3. Verify browse node assignment: Ensure your ASIN is assigned to a relevant and specific browse node. You can check this on the product detail page.
  4. Confirm active offer: Make sure your ASIN has an active offer in the Manage Inventory section.
  5. Check launch date: Verify that your ASIN’s Offering Release Date is not set to a future date.

Remember, any changes to an ASIN’s offer, browse node, or launch date can take up to 72 hours to reflect in shopping results. If you continue to experience issues after trying these steps, please don’t hesitate to reach out to Seller Support for further assistance. You can share the case ID in this thread, and I'll review to ensure it's being addressed properly.

Regards,

- Manny

01
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Seller_C15gloBjiTcN2

Listing Doesn’t Show in Search at All — Even with ASIN or Brand Name

Hey everyone,

I’ve got a weird issue I can’t figure out. My product is live, I’m running ads, and I’m getting some sales. But it’s not showing up in Amazon search at all.

I’ve had friends and family try searching for it using the exact product name, my brand name, and even the ASIN — nothing comes up. I tried it myself in incognito mode and still can’t find it. The only way to view it is through a direct link or from an ad.

I reached out to Amazon support and they keep saying the listing is active and working properly. But clearly something’s off, because people literally can’t find it unless they already have the link.

Has anyone dealt with this before? Could it be an indexing issue or something else? Appreciate any help or advice.

8 views
1 reply
Create and Manage Listings
Tags:ASIN, Listings, Restricted Products
10
Reply
user profile
Seller_C15gloBjiTcN2

Listing Doesn’t Show in Search at All — Even with ASIN or Brand Name

Hey everyone,

I’ve got a weird issue I can’t figure out. My product is live, I’m running ads, and I’m getting some sales. But it’s not showing up in Amazon search at all.

I’ve had friends and family try searching for it using the exact product name, my brand name, and even the ASIN — nothing comes up. I tried it myself in incognito mode and still can’t find it. The only way to view it is through a direct link or from an ad.

I reached out to Amazon support and they keep saying the listing is active and working properly. But clearly something’s off, because people literally can’t find it unless they already have the link.

Has anyone dealt with this before? Could it be an indexing issue or something else? Appreciate any help or advice.

Create and Manage Listings
Tags:ASIN, Listings, Restricted Products
10
8 views
1 reply
Reply
user profile

Listing Doesn’t Show in Search at All — Even with ASIN or Brand Name

by Seller_C15gloBjiTcN2

Hey everyone,

I’ve got a weird issue I can’t figure out. My product is live, I’m running ads, and I’m getting some sales. But it’s not showing up in Amazon search at all.

I’ve had friends and family try searching for it using the exact product name, my brand name, and even the ASIN — nothing comes up. I tried it myself in incognito mode and still can’t find it. The only way to view it is through a direct link or from an ad.

I reached out to Amazon support and they keep saying the listing is active and working properly. But clearly something’s off, because people literally can’t find it unless they already have the link.

Has anyone dealt with this before? Could it be an indexing issue or something else? Appreciate any help or advice.

Create and Manage Listings
Tags:ASIN, Listings, Restricted Products
10
8 views
1 reply
Reply
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Manny_Amazon
In reply to: Seller_C15gloBjiTcN2’s post

Hello @Seller_C15gloBjiTcN2,

I understand your frustration with your listing not showing up in search results. This can be a concerning issue for sellers. Let’s look at some common reasons why this might be happening and how we can address it.

There are several potential causes for a listing not appearing in search results:

  1. New seller account review: If you’re a new seller, we may be reviewing your account information, which can take up to three business days.
  2. Credit card information: Ensure your credit card information is up to date.
  3. Product approval: Some products may require additional approval. You can check this by looking up your product in the “Add a product” tool.
  4. Bulk upload processing: If you’ve just started uploading listings in bulk, it can take up to 30 minutes for them to go live.
  5. Listing quality issues: Your listing may be search suppressed due to quality issues.

To troubleshoot this issue, I recommend the following steps:

  1. Check your listing status: Go to the Inventory menu and select “Manage all Inventory.” Filter the Listing Status for “Search Suppressed” to see if there are any issues with your listing.
  2. Review listing quality: Check the “Fix Your Products” page to see if there are any listing quality issues that need to be addressed.
  3. Verify browse node assignment: Ensure your ASIN is assigned to a relevant and specific browse node. You can check this on the product detail page.
  4. Confirm active offer: Make sure your ASIN has an active offer in the Manage Inventory section.
  5. Check launch date: Verify that your ASIN’s Offering Release Date is not set to a future date.

Remember, any changes to an ASIN’s offer, browse node, or launch date can take up to 72 hours to reflect in shopping results. If you continue to experience issues after trying these steps, please don’t hesitate to reach out to Seller Support for further assistance. You can share the case ID in this thread, and I'll review to ensure it's being addressed properly.

Regards,

- Manny

01
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user profile
Manny_Amazon
In reply to: Seller_C15gloBjiTcN2’s post

Hello @Seller_C15gloBjiTcN2,

I understand your frustration with your listing not showing up in search results. This can be a concerning issue for sellers. Let’s look at some common reasons why this might be happening and how we can address it.

There are several potential causes for a listing not appearing in search results:

  1. New seller account review: If you’re a new seller, we may be reviewing your account information, which can take up to three business days.
  2. Credit card information: Ensure your credit card information is up to date.
  3. Product approval: Some products may require additional approval. You can check this by looking up your product in the “Add a product” tool.
  4. Bulk upload processing: If you’ve just started uploading listings in bulk, it can take up to 30 minutes for them to go live.
  5. Listing quality issues: Your listing may be search suppressed due to quality issues.

To troubleshoot this issue, I recommend the following steps:

  1. Check your listing status: Go to the Inventory menu and select “Manage all Inventory.” Filter the Listing Status for “Search Suppressed” to see if there are any issues with your listing.
  2. Review listing quality: Check the “Fix Your Products” page to see if there are any listing quality issues that need to be addressed.
  3. Verify browse node assignment: Ensure your ASIN is assigned to a relevant and specific browse node. You can check this on the product detail page.
  4. Confirm active offer: Make sure your ASIN has an active offer in the Manage Inventory section.
  5. Check launch date: Verify that your ASIN’s Offering Release Date is not set to a future date.

Remember, any changes to an ASIN’s offer, browse node, or launch date can take up to 72 hours to reflect in shopping results. If you continue to experience issues after trying these steps, please don’t hesitate to reach out to Seller Support for further assistance. You can share the case ID in this thread, and I'll review to ensure it's being addressed properly.

Regards,

- Manny

01
user profile
Manny_Amazon
In reply to: Seller_C15gloBjiTcN2’s post

Hello @Seller_C15gloBjiTcN2,

I understand your frustration with your listing not showing up in search results. This can be a concerning issue for sellers. Let’s look at some common reasons why this might be happening and how we can address it.

There are several potential causes for a listing not appearing in search results:

  1. New seller account review: If you’re a new seller, we may be reviewing your account information, which can take up to three business days.
  2. Credit card information: Ensure your credit card information is up to date.
  3. Product approval: Some products may require additional approval. You can check this by looking up your product in the “Add a product” tool.
  4. Bulk upload processing: If you’ve just started uploading listings in bulk, it can take up to 30 minutes for them to go live.
  5. Listing quality issues: Your listing may be search suppressed due to quality issues.

To troubleshoot this issue, I recommend the following steps:

  1. Check your listing status: Go to the Inventory menu and select “Manage all Inventory.” Filter the Listing Status for “Search Suppressed” to see if there are any issues with your listing.
  2. Review listing quality: Check the “Fix Your Products” page to see if there are any listing quality issues that need to be addressed.
  3. Verify browse node assignment: Ensure your ASIN is assigned to a relevant and specific browse node. You can check this on the product detail page.
  4. Confirm active offer: Make sure your ASIN has an active offer in the Manage Inventory section.
  5. Check launch date: Verify that your ASIN’s Offering Release Date is not set to a future date.

Remember, any changes to an ASIN’s offer, browse node, or launch date can take up to 72 hours to reflect in shopping results. If you continue to experience issues after trying these steps, please don’t hesitate to reach out to Seller Support for further assistance. You can share the case ID in this thread, and I'll review to ensure it's being addressed properly.

Regards,

- Manny

01
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