Refund demand by buyer without any strong reason
We have been selling on Amazon for about 2 years now. The one thing that drives me crazy is buyers that rip me off. We fulfill our orders due to the nature of the product. If the buyer receives our item and no longer needs it, there is absolutely no reason to open the package. The items we sell can be seen completely in its packaging. Opening the item damages the packaging and therefore eliminates the possibility of the item being resold. Often we have buyers return the item: Opened, The packaging damaged, a different item than the one we sent them or just an empty box. I understand it is part of the business on Amazon to be able to return a product. My question is why is there not an option to report that the buyer returned the item damaged, open or not at all? If a buyer requests a return for “No longer needed” for example but returns the product opened. Why can we not provide a picture of the return or at the very very least report these buyers so that if they do this continually to many sellers it can at least be tracked. If they are constant fraudsters having them be accountable for their return before receiving a refund. It just feels that anyone can buy your item, use it, break it, whatever, submit a return send you a piece of trash and there is no protection for the seller.
Refund demand by buyer without any strong reason
We have been selling on Amazon for about 2 years now. The one thing that drives me crazy is buyers that rip me off. We fulfill our orders due to the nature of the product. If the buyer receives our item and no longer needs it, there is absolutely no reason to open the package. The items we sell can be seen completely in its packaging. Opening the item damages the packaging and therefore eliminates the possibility of the item being resold. Often we have buyers return the item: Opened, The packaging damaged, a different item than the one we sent them or just an empty box. I understand it is part of the business on Amazon to be able to return a product. My question is why is there not an option to report that the buyer returned the item damaged, open or not at all? If a buyer requests a return for “No longer needed” for example but returns the product opened. Why can we not provide a picture of the return or at the very very least report these buyers so that if they do this continually to many sellers it can at least be tracked. If they are constant fraudsters having them be accountable for their return before receiving a refund. It just feels that anyone can buy your item, use it, break it, whatever, submit a return send you a piece of trash and there is no protection for the seller.
5 replies
Seller_f4a7xAPCCSMqD
Can you report a customer for abusing the returns policy here.
Seller_b9MTK4QOrYHu2
charge the restocking fee or not.. its nothing
Danika_Amazon
Hi @Seller_lzCYtzfgVAj6ethanks for reaching out on the Seller Forums. I'm Danika from the Community Manager team.
You've received some good inputs from other sellers below. I cosign Odrade's suggestion to report the buyer via the Report abuse tool.
Filing a SAFE-T claim also makes sense given your circumstances. Here is a handy resource my colleague @KJ_Amazonwrote called How to file a SAFE-T claim: steps and best practices. Here you can find steps to follow as well as best practices for filing a SAFE-T claim, including this guidance:
"Best practices for SAFE-T claim success:
While we can’t guarantee the success of your SAFE-T claim, we do have best practices to help set you up for success.
- Provide details. In your claim, provide all the details as why you believe Amazon should reimburse you. For example, state if you’ve been overcharged for the return label, or if the product was returned in an unacceptable condition. Be clear about what reimbursement you’re requesting — product cost, return or outbound shipping cost, etc. Providing all the details in the initial claim description will help reduce churn between you and the SAFE-T investigators.
- Include photos — lots of them. We recommend a photo of the return packaging and label, photos of the item at different angles showing and damage or wear, the packing slip, or anything else that supports your claim.
- Attach all supporting documentation. This may include a supportive image of a damaged item (comparison between damaged return vs . undamaged product), shipping label, image of the Return Mailing Label, Tracking ID, delivery proof, or invoice (or other documentation showing the item and serial number). Anything you think may be necessary when reviewing your claim — go ahead and attach it. Red boxing or highlighting areas in support documentation can help investigators determine faster and provide a resolution to you quicker.
- Communicate directly with the SAFE-T team. Once you submit your SAFE-T claim, you should send all other correspondence via the Manage SAFE-T Claims page. Don’t submit Seller Support cases, as they don’t manage SAFE-T claim decisions."
I hope this is helpful. If you have additional questions, please don't hesitate to reach out.
Thank you,
- Danika
