Unable to edit listing images or add new listings due 'attribute invalid'
For the last 2 days when we've tried to edit a listing image or even create new listings, on the image page we're being hit with:
An error occurred when we tried to process your request. We apologise for the inconvenience.
Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time.
-The attributes are invalid.
Is anyone else experiencing this? It's beyond frustrating as it's stopping us adding news listings
Unable to edit listing images or add new listings due 'attribute invalid'
For the last 2 days when we've tried to edit a listing image or even create new listings, on the image page we're being hit with:
An error occurred when we tried to process your request. We apologise for the inconvenience.
Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time.
-The attributes are invalid.
Is anyone else experiencing this? It's beyond frustrating as it's stopping us adding news listings
11 replies
Seller_EpXPhVLnbs8X3
@Seller_5eABuaPEcMuugyes, me. I was trying to add some listings last night. I usually pick the nearest product, duplicate and edit to fit and this time it had a safety compliance page which was irrelevant, loads of extra irrelevant attributes but missing some usual ones and was asking me for some kind of certificate, I had to click to apply for exemption, abandon the listing I was copying , go to the page where the application was approved, and create a brand new listing. I did this, filled everything in then when I went to publish it, there was a red banner with a row of "attribute invalid" written 5 or 6 times. Now I don't know what to do. I've tagged one of the regular mods in @Julia_Amazon
Seller_HWiQncjXuZFTC
Same here. We updated the listing and replaced pictures, and once we hit Save and finish, the error appeared (-The attributes are invalid.)
Also observed that in Edit mode for all of our listings under the Images tab, there are previously uploaded images in "This images are currently used by Amazon as part of this product listing." section, but not in "Uploaded images" apart from the main one.
Seller_lt2qChdfYSPPm
Same here. Seller support no help so far. Advising wait 48 hours for the images to show up. But it doesn't seem to be saving them.
Seller_HWiQncjXuZFTC
We found a way to upload the images to the listings.
You need to add them via Upload images section in Seller Central.
To amend pictures on existing listings go to https://sellercentral-europe.amazon.com/imaging/manage, search for ASIN/SKU, delete the old ones and upload new ones.
To add pictures to new listing - create a listing with just MAIN picture (we believe, that it will go through), then go to https://sellercentral-europe.amazon.com/imaging/upload and add the rest following the instructions.
It "only" took half day for the pictures to appear on our listing today.
Winston_Amazon
Hey there @Seller_5eABuaPEcMuug,
Were you able to upload the images at the end?
