I haven't been able to get buybox for 6 months.
Hi,
I have stores in 4 countries on Amazon, but I have not been able to get buybox in Canada and Mexico for 6 months. I checked my accounts and tried to find some solutions for why I could not get buybox. I saw some deficiencies in my address information and corrected them. Also, my last name changed because I got married, and I corrected it in my identity information. I can do it if you request identity verification regarding this. Apart from this, I could not detect any other problem. Is it because of this that I cannot receive buybox or is there another problem, I request your help regarding this.
I haven't been able to get buybox for 6 months.
Hi,
I have stores in 4 countries on Amazon, but I have not been able to get buybox in Canada and Mexico for 6 months. I checked my accounts and tried to find some solutions for why I could not get buybox. I saw some deficiencies in my address information and corrected them. Also, my last name changed because I got married, and I corrected it in my identity information. I can do it if you request identity verification regarding this. Apart from this, I could not detect any other problem. Is it because of this that I cannot receive buybox or is there another problem, I request your help regarding this.
3 replies
Seller_kNAboD6kRgVt7
The Buy Box has a secret recipe that no one can help you with. Some of the factors are price, shipping time, length of time selling on Amazon, size of your business, etc. not even accounting for your own account health, which can be fine and still not get the Buy Box. Sometimes you can be the only seller with an offer, and still not have the Buy Box. You can compare your pricing and shipping time to other sellers, but that may not even be an issue. No one can tell you how to get the box. Just keep selling at a good price and shipping as fast as possible.
Michelle_Amazon
Hello @Seller_No9SD5I3zpotm,
Thanks for reaching out about your Featured Offer concerns. You may find this post helpful, as it goes over how to improve your chances for Featured Offer eligibility and how to improve your chances. If you have questions about a specific site, such as Canada and Mexico, please create a case to Seller Support for those countries and ask them to look into this for you. If you still need help, please provide me with your case ID so I can take a look.
Regards,
Michelle
