Deativated due to Customer reviews policy violation (correspondence with customers to write or change reviews)
Acc. deactivated due violation of "Customer reviews policy violation (correspondence with customers to write or change reviews)" i just requested a positive seller review from only one buyer. can anyone tell me how to Address this violation correctly?????
Deativated due to Customer reviews policy violation (correspondence with customers to write or change reviews)
Acc. deactivated due violation of "Customer reviews policy violation (correspondence with customers to write or change reviews)" i just requested a positive seller review from only one buyer. can anyone tell me how to Address this violation correctly?????
24 replies
Seller_d8YGbIjNqwFxn
It is against policy to ask for a positive review. You may ask for a review but you can't influence the buyer in any way.
As you admit you have broken policy you would need to admit your fault and give details of what you did to break policy. I would also quote that you have read the relevant policy and state that you will adhere to policy in the future. If you have staff also ensure they are trained in this policy and state you have trained them.
You may find it hard to get reinstated though. Amazon don't take kindly to these kind of policy violations. However many sellers do get given a second chance so I hope it works out for you.
Seller_POp92ti65yWrg
Dear All,
First find the violation you did for the deactivation.
1. Acknowledge the Mistake:
Be honest and briefly explain and Acknowledge the mistake that you unintentionally violated Amazon's Customer Communication Policy
2. Corrective Actions Taken:
State that you have stopped all practices of asking for or encouraging reviews, especially positive ones.
Mention that you’ve reviewed Amazon’s policies and will fully comply moving forward.
3. Preventive Measures:
Highlight the steps you’ll take to prevent future violations, such as:
Implementing internal guidelines to ensure compliance.
Regularly reviewing Amazon's policies to stay informed.
Focusing on delivering excellent customer service and letting reviews come organically.
4. Be Professional and Apologetic:
Apologize for the violation and express your commitment to following Amazon's policies.
After preparing your Plan of Action, submit it
Be honest and transparent in your POA. Amazon appreciates sellers who take responsibility for their mistakes.
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