Case ID:17393248921

The browse node is not correct for our product that Amazon has changed our product to and it has affected our sales greatly.

It is a “tumbler lid” , and it must be under the following browse node:

Home & Kitchen›Kitchen & Dining›Dining & Entertaining›Glassware & Drinkware›Tumblers & Water Glasses

It was originally in this category and was only recently changed which has tanked our sales.

Currently it is under： Home & Kitchen›Kitchen & Dining›Storage & Organization, which does not describe our product accurately. My product does not have the Storage & Organization feature.

I’ve been trying to revert them to the correct category, but without success. Here's what I've tried so far:

Manual Category Update: Attempted to change the category directly through the listing tool, but it didn’t work.

Contacting Support Daily: I’ve been calling Amazon Seller Support almost every day. Each time, the manager assures me they’ll fix it, but I always receive an email denying the category change request.

I feel like I’m stuck in a loop, and no one at support seems to escalate the issue properly or provide a meaningful resolution.

How can I get Amazon to change the category back to: Home & Kitchen›Kitchen & Dining›Dining & Entertaining›Glassware & Drinkware›Tumblers & Water Glasses

Is there a way to escalate this to a more competent manager or team that can genuinely address the problem?